Can’t get rid of sub-categories on Shop page

  • Resolved chrissmit

    (@chrissmit)


    3 years, 8 months ago

    Hi,

    I cannot get rid of the sub-categories on my Shop page.

    I ONLY want the two main categories visible:
    1. Other Stuff
    2. Culture Matters in International Business

    All other visible categories have a “Parent cat”, but still remain visible.

    Also in “Appearance”, I’ve set display on “Categories” but still those sub cat’s keep on being displayed.

    How do I solve this

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    That’s strange. It should only display the main categories when the Show Categories is enabled on the Shop page display setting under Customizer > WooCommerce > Product catalog.

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like?Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

    I hope that helps!

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @chrissmit,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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