Can’t get plugin to work after installing

  • Resolved Kevin Bart

    (@bartmissions)


    9 months ago

    I have tried 4 times to get your plugin installed and working on my new site. I use your plugin on another site and it has always worked fine.

    After installing I try to go to the settings page and it is blank. Also, there is a note in the plugins section that an email was sent to me and I need to confirm my email address. No email has ever been sent.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Nick

    (@d4d5bh6)

    Thank you Kevin for reaching out!

    You can ignore the confirmation email, it’s not required for the plugin to work.

    Regarding the blank settings page, it could be a conflict with another plugin. Do you see a loading wheel on the settings page?

    Thread Starter Kevin Bart

    (@bartmissions)

    Thanks Nick for your response. In the site where your plugin works I see the loading wheel.

    But in the site I wrote about that isn’t working I do not see the wheel.

    Plugin Support Nick

    (@d4d5bh6)

    Okay… I suspect it’s a conflict with another plugin. Could you please temporarily disable the other plugins, and see if it fixes it?

    Thread Starter Kevin Bart

    (@bartmissions)

    I disabled all of the plugins that I can without removing essential info and material from the site, and it still doesn’t work. I cannot disable the other plugins I have to have in order for the site to work.

    So I’ll have to change to another plugin. Thanks for the help.

    Plugin Support Nick

    (@d4d5bh6)

    Okay, could you please still let us know which WordPress and PHP version you’re using?

    Thread Starter Kevin Bart

    (@bartmissions)

    WordPress version: 6.5.5

    PHP version: 7.4.33

Viewing 6 replies - 1 through 6 (of 6 total)
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