Can’t get past the first step in setting up the plugin

Hi @zemledelie

Often, these types of issues could be related to the web browser you’re using. An excellent first step to troubleshooting this would be to try clearing your browser’s cache. This can often help in resolving general site loading or performance issues.

You can follow our detailed guide on clearing browser cache here: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

If the issue persists, follow these steps to disconnect and reconnect your Google account properly:

• Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
• Under Merchant Center, click MC Disconnect
• Under Google Account, click Disconnect Google Account
• Under Jetpack, click Disconnect Jetpack

Next, go to Marketing > Google Listings & Ads and set up the connection again.

If this doesn’t work or you have more questions, just let us know, and we’ll be happy to help!

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Hi @zemledelie

I’m glad that your issue is already resolved here! ??

Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

Thanks!