Can't get into backend of site. "Getting Fatal error"

  • Resolved sudierakusin

    (@sudierakusin)


    8 years, 11 months ago

    Unfortunately without being able to get into the website, I’m not sure what version of WordPress I’m using… I presume the most recent.

    Website: https://www.wingedwillowpress.com

    I logged into my wordpress site. Tried to update plugins. Then received this error.

    Fatal error: Cannot find a library with slug admin-pages/class.jetpack-landing-page. in /home/wingedwi/public_html/wp-content/plugins/jetpack/require-lib.php on line 35

    Now I can’t get into the backend through: https://www.wingedwillowpress.com/wp-admin/

    It instantly gives me the error:

    Fatal error: Cannot find a library with slug admin-pages/class.jetpack-landing-page. in /home/wingedwi/public_html/wp-content/plugins/jetpack/require-lib.php on line 35

    I’m not sure if this is related…

    Today I received this from myRepono automated website backup:

    The most recent backup for this domain failed, please follow the instructions included in the error message below. Additional guidance can be found in the Failed Backup Errors and Trouble-Shooting documentation.
    Failed Backup Thu 21st Apr 2016 01:32, 00:33, Wed 20th Apr 2016 23:34 and 13 past backups
    API Connection Failed: Please use the API Debugging Tool to verify your API is installed correctly. If this error persists, please contact support immediately for assistance.

    Users of the myRepono WordPress Backup Plugin can proceed to the ‘myRepono’ -> ‘Plugin’ section of their WordPress administration panel and use the ‘Re-Install myRepono API’ option to install version 2.1 of the myRepono API.

Viewing 9 replies - 1 through 9 (of 9 total)

  • Rename wp-content/plugins/jetpack to wp-content/plugins/jetpack-old

    Fatal error: Cannot find a library with slug admin-pages/class.jetpack-landing-page. in /home/wingedwi/public_html/wp-content/plugins/jetpack/require-lib.php on line 35

    This is a Jetpack issue, and I believe they pushed out a new version earlier today which addresses it.

    Since you can’t get into your site, you’ll need to update the plugin manually; there’s a download link available on the Jetpack site.

    (Or disable the plugin as kmessinger just suggested, so that you can update it from the Dashboard instead.)

    I believe they pushed out a new version earlier today which addresses it.

    Thanks @girlieworks.

    I’m getting this error too.

    UPDATE: Renaming the Jetpack folder as recommended allowed me to log in. Thanks!

    Okay, tried to reinstall it, click to the Jetpack link in the menu, and now it throws a “you don’t have permissions” error after installation. WTH? I’ve used Jetpack for years now and never had this problem with it before. I used the browser back button to the plugin page and deactivated it. Now I’m scared to use it.

    Thread Starter sudierakusin

    (@sudierakusin)

    I’m brand-spanking new to this…

    @kmessinger: How/where to I rename a folder?

    @girlieworks: how do I update jetpack manually?

    Thanks so much for your help!

    @sudierakusin: Both options would require using FTP (or a File Manager provided by your webhost), so I think you should just go with kmessinger’s option because it’s far more simple to do once you’re in there.

    @sudierakusin Please start a new thread.

    Thread Starter sudierakusin

    (@sudierakusin)

    Thanks for your help!

Viewing 9 replies - 1 through 9 (of 9 total)
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