Can’t find uploads

  • Resolved John

    (@dv1961)


    3 years, 4 months ago

    I’m trying to back up a couple of sites, but I get the error:
    Backup error: PCLZIP_ERR_MISSING_FILE (-4) : File ‘/var/sites/f/…../wp-content/uploads’ does not exist, task id: wpvivid-6184229686129, Please switch to Website Info page to send us the debug information.

    I’ve tried it on 2 sites, same error. Any ideas?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    Hello @dv1961

    This error occurs because of insufficient file permissions.?

    Please make sure the files in the wp-content/uploads?directory have sufficient permissions to be backed up.

    All the best,

    Thread Starter John

    (@dv1961)

    It turns out I can’t upload new media either. I used wpvivid to migrate 2 sites from one server to another. WP File Manager reckons the uploads folder has read and write permissions. Can you adivse how to fix this?
    Thanks

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @dv1961

    You can check your website file permissions from the Site Health page. See this example screenshot.

    Normally you can use an FTP client to change the file permissions. However, if you are not able to do that or the file permissions are already writable, you can reach out to your web host and see if there are any settings on the server side that may cause the uploading issue.

    All the best,

    Plugin Support tonyrobins

    (@tonyrobins)

    Since we have not heard from you for a while. I am going to mark this thread as resolved.

    Please feel free to let us know if you need any further information.

    All the best,

Viewing 4 replies - 1 through 4 (of 4 total)
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