Cant find ticket after changing filters

  • Resolved hhkbusiness

    (@hhkbusiness)


    5 years, 9 months ago

    Dear supportcandy ,

    According to the logs for v 1.1.5, there was a changelog for customers not able to save filters. I think this is the problem I have been facing . After installing v 1.1.4 and v 1.1.5 , I have tried to create a ticket using a customer account . The account shows after page reload for the first time however after i click on filters and refresh the ticket will not show no matter what i try , “no tickets found” will be there. The only solution is to change browser and the ticket shows again . However , when i click filters in the new browser , it will dissapear forever again . I have tried reinstalling v 1.1.4 and v 1.1.5 a few times however this problem is still persisting.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Please go to Support > Ticket List > More Settings > Customer View and make sure that you have selected the correct status under Unresolved Statuses setting.

    Thread Starter hhkbusiness

    (@hhkbusiness)

    what should be ticked under unresolved statuses ?

    Thread Starter hhkbusiness

    (@hhkbusiness)

    Alright , Nikhil G . Thanks for the help ! It works now . For any others facing this issue , the default might be empty so be sure to check !

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Cant find ticket after changing filters’ is closed to new replies.