• I created a www.remarpro.com webpage (hosted by 1and1) about 4 years ago. I am just getting back into it, and so have been relearning everything.

    Unfortunately, I just installed and activated Bootstrap blocks plug-in (with BusinessWeb Plus theme), and now have the white screen of death. I can’t access my wordpress admin page, and so I can’t deactivate the plug in.

    Prior to this, I was trying to figure out how to FTP into my site, so that I could backup the files, etc., but couldn’t figure out my FTP address. I tried https://ftp.tru-6.com, but the username and password that works for the admin control panel of my webpage does not work. I went to the 1and1 webpage, and since my webpage is at www.remarpro.com, there doesn’t seem to be anything at 1and1 that will help me.

    Any thoughts? I know I’m probably leaving out too many details… let me know what other details could help.

    At wits end… I think my only recourse is FTP’ing into the site and disabling the plug-in. So if I could figure that out, I think I’d be ok. I’ve tried FTP’ing to tru-6.com (and https://ftp.tru-6.com) with CyberDuck and FileZilla and no luck with either.

    Thanks!

    The page I need help with: [log in to see the link]

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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please contact 1and1 support as they can show you how to set your FTP password and advise you on the address. Typically, though, you should be able to FTP using the host name tru-6.com

Viewing 1 replies (of 1 total)
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