Can’t figure out how to give customers access to their tracking info

  • Resolved hyp0xia

    (@hyp0xia)


    2 years, 5 months ago

    Hi all,

    Didn’t think this one would stump me! But I can’t find a way to provide customers access to their tracking information. As it stands, all customers are checking out as a guest.

    We have a shipping platform that plugs into WC, imports orders, creating the shipping label, posts the tracking number back to the WC order as a new line-item under shipping, and then marks the order as complete.

    Here’s the problem. The shipping information isn’t included at all in the “order complete” email to the customer. So the tracking information isn’t being sent to them.

    Additionally, the woocommerce order tracking short-code doesn’t show the shipping information either.

    And lastly, when you create a new account after checkout, using the same email as the email used for billing – the order doesn’t even show up under “orders” when the user is logged in ??

    Totally stumped here. We don’t have the resources to manually copy the tracking numbers as a “note to customer” for each order. I am hoping there’s an easier way to get customers this crucial info.

    Here are some screens of an example order with the tracking posts, and what it looks like when you use the woocommerce track order short-code.

    Back end order details with tracking posted

    Front end using the woocommerce track order short code

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  • Hi @hyp0xia

    We have a shipping platform that plugs into WC, imports orders, creating the shipping label, posts the tracking number back to the WC order as a new line-item under shipping, and then marks the order as complete.

    I understand that you want to share the tracking details with the customer.

    Due to the intervention of a different shipping platform, this could probably not be controlled through WooCommerce, but we would like to check your site’s System Status in order to get a better idea of your setup. Could you please share a copy? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    We haven’t heard back from you, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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