Can’t export contacts to csv file

  • Resolved danezeq

    (@danezeq)


    4 years, 8 months ago

    When i go to Audience > Export Contacts and click over “download” near the “All Contacts” list i get messege: “No data available” i think it happen after i updated the database.
    Before the database update when i clicked on “download” i got an excel file if just one list (instead of 95)

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hello,

    We’re sorry that you are unable to export contacts.

    Could you share a few screenshots showing the Export Contacts page and the name of the list you are unable to download so that we can better understand the issue? We’ll be happy to help.

    Thread Starter danezeq

    (@danezeq)

    Thanks for your answer
    Here is a screencast:

    • This reply was modified 4 years, 8 months ago by danezeq.
    Thread Starter danezeq

    (@danezeq)

    more details:

    Thank you for sharing the screencasts. We will be looking into the downloads issue.

    However, we are unable to understand the issue highlighted in the screencast #2. Could you be more specific on the tests related to Email Sending? Are you having issues with email sending too?

    Thread Starter danezeq

    (@danezeq)

    Actually YES and thats the reason i want to export all leads. (it worked well for 5 years and one day it stopped)
    First of all i would try to uninstall the addon and reinstall it again. for that – i need to export the contacts.

    We are sorry to hear that. Could you report both the issues with a link to this post via our contact page?

    Thread Starter danezeq

    (@danezeq)

    I’ve just restored the database from one week ago.
    i am able do download the csv file but it contain only 2 listings, out of the 94 listings!
    That was always like that, i never really sucseeded to export the full list.

    Thread Starter danezeq

    (@danezeq)

    Ok i have some progress. i checked all lisitings and moved to “subscribed” and then i could export them.

    Now i’m passing on to my next and main problem: Email subscribers just don’t send anything to anyone. It sent well for 4-5 years and then stopped.
    i’ve installed SMTP WP addon in the recent days but it still doesn’t help.

    Hello,

    We’re sorry to hear that you are experiencing issues with email deliverability. We have replied to your email and will be looking foward to help you.

    • This reply was modified 4 years, 8 months ago by vaksupport.
Viewing 9 replies - 1 through 9 (of 9 total)
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