Can’t enter credit card info

  • Resolved koulikoun

    (@koulikoun)


    3 years ago

    Hello,
    Woocommerce payments stopped working for me. I cannot enter banking information anymore, I can see the dropdown menu to enter credit card numbers but get a blank space.
    All plugins and themes are up to date. I have tried deactivating them all but the issue appears from the start when I start reactivating plugins. Tried switching themes as well. No luck.
    The plugin is enabled and all settings seem to be correct.
    Can someone please help?
    Many thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter koulikoun

    (@koulikoun)

    to be clear: what is missing is the credit card form

    lepchantal

    (@lepchantal)

    Hello,
    I have exactly the same problem. A couple days ago, it was working perfectly and I didn’t change anything.The problem appeared on the 28th October.
    Need help !
    Thank you

    Thread Starter koulikoun

    (@koulikoun)

    Hi Chantal,

    My woocommerce payments is linked to stripe. So I went to my account on stripe to check if everything was ok and saw this message whereby new/recent banking regulations need online stores to offer more protection for consumers. There was something to download and install on wordpress. I tried but the install failed.

    ==> maybe you should check your stripe account if you work with them.

    Because of the failed installation, I ended up de-activating woocommerce payments and installing the stripe-only plugin.

    Seems to be working fine on my end.

    ==> It would still be great if plugin developers could look into this issue so that we can revert to woocommerce payments.

    lepchantal

    (@lepchantal)

    Thank you, Koulikoun.
    I’ve installed the paypal payment plugin and de-activated the Woocommerce payments plugin.
    Hoping that plugin developers will solve the problem so that we can revert to woocommerce payments.

    Have a good day
    Chantal

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there @lepchantal and @koulikoun ,

    Please update to the latest version of WooCommerce Payments, and you should no longer see this issue. This was resolved a couple days ago, and you should be able to update now.

    Have a great one!

    lepchantal

    (@lepchantal)

    Hi @slash1andy

    Thank you so much! It’s working perfectly now.

    Have a good day !

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Great! I see you’ve already marked this resolved, have a great one!

Viewing 7 replies - 1 through 7 (of 7 total)
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