Can’t enter CC # or exp date

  • Resolved intaction

    (@intaction)


    1 year, 9 months ago

    Plugin stopped working. Stripe appears as a selection at checkout, but there was no box for user to enter CC info. I had to disable plugin and use Paypal CC for now to avoid lost orders.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    @intaction When a plugin suddenly stops working, that’s a strong indication that something on your site has recently changed. The Stripe plugin code wouldn’t change randomly and stop working.

    Reviewing your site, I see you have a Javascript error on your checkout page being triggered by your Flux Checkout plugin. Here is that error:

    Uncaught TypeError: Cannot read properties of null (reading 'removeEventListener')
    at HTMLDocument.<anonymous> (main.js?ver=2.3.1:1819:52)

    I’d start there, as JS errors can affect the rendering of the credit card form.

    Kind Regards,

    Thread Starter intaction

    (@intaction)

    Thank you for the fast response. Plugins are constantly updating including this one, so who know. I will get someone to look at the page code.

    Plugin Author Payment Plugins

    (@mrclayton)

    @intaction keep us updated. Since you’re using PayPal, you might want to consider our PayPal plugin as well. It’s designed to integrate with the Stripe plugin.

    Thread Starter intaction

    (@intaction)

    Do you offer paid support?

    Plugin Author Payment Plugins

    (@mrclayton)

    https://paymentplugins.com/product/premium-support/

Viewing 5 replies - 1 through 5 (of 5 total)
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