Can’t enter card details at checkout

Hi after updating today we have an issue on our website where customers can’t enter their card details at the checkout. I have tried:

Disabling all other plugins
Reinstalling the WooCommerce PayPal Powered by Braintree Payment Gateway plugin
Switching to another template

and double checked all the settings on the website. As things are we’re losing a lot of customers so any help would be very much appreciated.

Thanks

This is the status report from woocommerce:

### WordPress Environment ###

Home URL: https://innovationevents.co.uk
Site URL: https://innovationevents.co.uk
WC Version: 3.3.0
Log Directory Writable: ?
WP Version: 4.9.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.33
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.0.2n

SUHOSIN Installed: –
MySQL Version: 5.6.38
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.3.0
WC Database Prefix: gjtt_
Total Database Size: 201.80MB
Database Data Size: 118.95MB
Database Index Size: 82.85MB
gjtt_woocommerce_sessions: Data: 4.02MB + Index: 0.06MB
gjtt_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
gjtt_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
gjtt_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
gjtt_woocommerce_order_items: Data: 3.52MB + Index: 1.52MB
gjtt_woocommerce_order_itemmeta: Data: 16.55MB + Index: 14.03MB
gjtt_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
gjtt_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
gjtt_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
gjtt_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
gjtt_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
gjtt_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
gjtt_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
gjtt_woocommerce_log: Data: 0.00MB + Index: 0.00MB
gjtt_commentmeta: Data: 0.02MB + Index: 0.03MB
gjtt_comments: Data: 9.52MB + Index: 9.09MB
gjtt_links: Data: 0.02MB + Index: 0.02MB
gjtt_mc4wp_log: Data: 2.52MB + Index: 0.00MB
gjtt_options: Data: 3.42MB + Index: 0.17MB
gjtt_pmxe_exports: Data: 0.00MB + Index: 0.00MB
gjtt_pmxe_posts: Data: 0.00MB + Index: 0.00MB
gjtt_pmxe_templates: Data: 0.00MB + Index: 0.00MB
gjtt_postmeta: Data: 27.56MB + Index: 28.05MB
gjtt_posts: Data: 5.50MB + Index: 3.80MB
gjtt_redirection_404: Data: 3.52MB + Index: 2.30MB
gjtt_redirection_groups: Data: 0.02MB + Index: 0.03MB
gjtt_redirection_items: Data: 0.05MB + Index: 0.08MB
gjtt_redirection_logs: Data: 0.31MB + Index: 0.36MB
gjtt_revslider_css: Data: 0.14MB + Index: 0.00MB
gjtt_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
gjtt_revslider_navigations: Data: 0.02MB + Index: 0.00MB
gjtt_revslider_sliders: Data: 0.20MB + Index: 0.00MB
gjtt_revslider_slides: Data: 2.52MB + Index: 0.00MB
gjtt_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
gjtt_termmeta: Data: 0.02MB + Index: 0.03MB
gjtt_terms: Data: 0.06MB + Index: 0.03MB
gjtt_term_relationships: Data: 0.13MB + Index: 0.08MB
gjtt_term_taxonomy: Data: 0.06MB + Index: 0.03MB
gjtt_usermeta: Data: 30.56MB + Index: 21.08MB
gjtt_users: Data: 2.52MB + Index: 1.17MB
gjtt_wc_deposits_payment_plans: Data: 0.00MB + Index: 0.00MB
gjtt_wc_deposits_payment_plans_schedule: Data: 0.00MB + Index: 0.00MB
gjtt_wc_download_log: Data: 0.00MB + Index: 0.00MB
gjtt_wc_webhooks: Data: 0.00MB + Index: 0.00MB
gjtt_wfBadLeechers: Data: 0.02MB + Index: 0.00MB
gjtt_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
gjtt_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB
gjtt_wfBlocks: Data: 0.02MB + Index: 0.02MB
gjtt_wfBlocks7: Data: 0.00MB + Index: 0.00MB
gjtt_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB
gjtt_wfConfig: Data: 0.08MB + Index: 0.00MB
gjtt_wfCrawlers: Data: 0.02MB + Index: 0.00MB
gjtt_wfFileChanges: Data: 0.00MB + Index: 0.00MB
gjtt_wfFileMods: Data: 1.52MB + Index: 0.00MB
gjtt_wfHits: Data: 1.02MB + Index: 0.20MB
gjtt_wfHoover: Data: 0.02MB + Index: 0.02MB
gjtt_wfIssues: Data: 0.02MB + Index: 0.06MB
gjtt_wfKnownFileList: Data: 1.52MB + Index: 0.00MB
gjtt_wfLeechers: Data: 1.02MB + Index: 0.00MB
gjtt_wfLockedOut: Data: 0.02MB + Index: 0.00MB
gjtt_wfLocs: Data: 0.02MB + Index: 0.00MB
gjtt_wfLogins: Data: 0.14MB + Index: 0.03MB
gjtt_wfNet404s: Data: 0.02MB + Index: 0.02MB
gjtt_wfNotifications: Data: 0.02MB + Index: 0.00MB
gjtt_wfPendingIssues: Data: 0.00MB + Index: 0.00MB
gjtt_wfReverseCache: Data: 0.02MB + Index: 0.00MB
gjtt_wfScanners: Data: 0.14MB + Index: 0.00MB
gjtt_wfSNIPCache: Data: 0.02MB + Index: 0.05MB
gjtt_wfStatus: Data: 0.13MB + Index: 0.09MB
gjtt_wfThrottleLog: Data: 0.02MB + Index: 0.02MB
gjtt_wfVulnScanners: Data: 0.02MB + Index: 0.00MB
gjtt_wplnst_scans: Data: 0.00MB + Index: 0.00MB
gjtt_wplnst_scans_objects: Data: 0.00MB + Index: 0.00MB
gjtt_wplnst_urls: Data: 0.00MB + Index: 0.03MB
gjtt_wplnst_urls_locations: Data: 0.00MB + Index: 0.00MB
gjtt_wplnst_urls_locations_att: Data: 0.00MB + Index: 0.00MB
gjtt_wplnst_urls_status: Data: 0.00MB + Index: 0.00MB
gjtt_yoast_seo_links: Data: 0.04MB + Index: 0.02MB
gjtt_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB

### Post Type Counts ###

attachment: 845
customize_changeset: 1
mc4wp-form: 5
nav_menu_item: 45
oembed_cache: 1
page: 45
podcast: 1
portfolio-item: 66
post: 149
product: 96
product_variation: 177
revision: 61
shop_coupon: 7
shop_order: 4688
shop_order_refund: 827
slides: 1
tc_api_keys: 14
tc_custom_fonts: 1
tc_events: 6
tc_templates: 2
tc_tickets_instances: 5666
testimonials: 1
vc4_templates: 8
wpcf7_contact_form: 9

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

Tickera: by Tickera.com – 3.2.8.2
Tickera – Barcode Reader Add-on: by Tickera.com – 1.2.1.8
Tickera Bridge for WooCommerce: by Tickera – 1.1.5.5 – Not tested with the active version of WooCommerce
Contact Form 7: by Takayuki Miyoshi – 5.0
Tickera CSV Export: by Tickera.com – 1.2.4.5
Head, Footer and Post Injections: by Stefano Lissa – 3.1.0
Google Analytics Plugin – 1.1
WPBakery Page Builder: by Michael M – WPBakery.com – 5.4.5
MailChimp for WordPress: by ibericode – 4.1.14
MailChimp for WordPress – Premium: by ibericode – 3.3.27
Really Simple SSL pro: by Rogier Lankhorst – 2.0.10
Really Simple SSL: by Rogier Lankhorst – 2.5.24
Redirection: by John Godley – 3.1.1
Slider Revolution Background FilmStrip Add-On: by ThemePunch – 1.0.2
Slider Revolution Particles Effect: by ThemePunch – 1.0.6
Slider Revolution: by ThemePunch – 5.4.6.4
Select Core: by Select Themes – 1.1.1
Tickera Terms & Conditions: by Tickera.com – 1.1.0.5
WooCommerce Checkout Field Editor: by WooCommerce – 1.5.10
WooCommerce Filter Orders by Product: by Md. Kowsar Hossain – 2.0.7 – Not tested with the active version of WooCommerce
WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.1.1
WooCommerce Order Status Control: by SkyVerge – 1.9.0
WooCommerce Product Fees: by Caleb Burks – 1.3.0
WooCommerce Slack: by WooCommerce – 1.1.5
WooCommerce: by Automattic – 3.3.0
Wordfence Security: by Wordfence – 7.0.2
Yoast SEO: by Team Yoast – 6.2
WP Rocket: by WP Media – 2.11.5

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #6 – /shop/
Basket: #7 – /shop/cart/
Checkout: #8 – /shop/checkout/
My account: #9 – /shop/account/
Terms and conditions: #996 – /tickets/terms-conditions/

### Theme ###

Name: Suprema Child
Version: 1.0.0
Author URL: https://suprema.select-themes.com/
Child Theme: ?
Parent Theme Name: Suprema
Parent Theme Version: 1.8
Parent Theme Author URL: https://suprema.select-themes.com/
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: suprema/woocommerce/cart/cart-shipping.php version 3.1.0 is out of date. The core version is 3.2.0
suprema/woocommerce/cart/cart-totals.php
suprema/woocommerce/cart/cart.php version 3.1.0 is out of date. The core version is 3.3.0
suprema/woocommerce/cart/shipping-calculator.php version 2.0.8 is out of date. The core version is 3.2.0
suprema/woocommerce/content-product.php
suprema/woocommerce/content-single-product.php
suprema/woocommerce/content-widget-product.php version 2.5.0 is out of date. The core version is 3.3.0
suprema/woocommerce/global/quantity-input.php version 2.5.0 is out of date. The core version is 3.3.0
suprema/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0
suprema/woocommerce/product-searchform.php version 2.5.0 is out of date. The core version is 3.3.0
suprema/woocommerce/single-product/add-to-cart/external.php
suprema/woocommerce/single-product/add-to-cart/grouped.php version 3.0.7 is out of date. The core version is 3.3.0
suprema/woocommerce/single-product/add-to-cart/simple.php
suprema/woocommerce/single-product/product-image.php
suprema/woocommerce/single-product/product-thumbnails.php
suprema/woocommerce/single-product/tabs/tabs.php

Outdated Templates: ?Learn how to update

### Braintree (Credit Card) ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off
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