Can’t enter API Key

  • Resolved casalepress

    (@casalepress)


    3 years, 5 months ago

    Hi,

    When I enter the API key in the WooCommerce configuration, after a couple of seconds it goes back to the same screen, without showing any errors, and not logging in.

    The API key seems to be OK, I even created a new one with the same luck.

    Thanks in advance,
    Fernando

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hello @casalepress

    Thanks for reaching out.

    Please may you confirm you are using our current plug-in version and the API v3 key?

    I look forward to your reply.

    Thread Starter casalepress

    (@casalepress)

    Hi Sarah, thanks for your quick reply.

    Yes, we’re using the latest version of the plugin, and the API v3 key.

    Thanks again,
    Fernando

    Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hello @casalepress ,

    Please update to our latest version to resolve this.

    Please let me know if this persists.

    Thankyou,

    Sarah

    Thread Starter casalepress

    (@casalepress)

    Hi Sarah,

    I updated the plugin, but the problem persists.

    What else should I try?

    Thanks again,
    Fernando

    Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hello @casalepress

    I just wanted to check in and ensure this was resolved?

    Thanks

    Sarah

Viewing 5 replies - 1 through 5 (of 5 total)
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