cant enable the plugin

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Lalit Nagrath

    (@laliz)

    i had a old staging and the plugin works fine on that. i will try sync’ing the stage site and see if it has the issue

    Plugin Author WebToffee

    (@webtoffee)

    Hi @laliz

    If you are unable to activate the plugin on your site then please share us the fatal error log from Woocommerce>status>logs. Also, please try disabling all the plugins on your site except Woocommerce and try activating the plugin.

    Thread Starter Lalit Nagrath

    (@laliz)

    HI,

    i already tried the plugin with Only woocommerce enabled.

    didnt worked.

    there is nothing in the log though

    Plugin Author WebToffee

    (@webtoffee)

    Hi @laliz,

    By default, only the administrator and the shop manager has the permissions to export/import using the plugin. Kindly make sure that the user is either an administrator or a shop manager in order to access the plugin and have the export/import permissions.

Viewing 4 replies - 1 through 4 (of 4 total)
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