Can’t enable extended protection

  • Resolved aedelgod

    (@aedelgod)


    7 years, 2 months ago

    Hi,

    I run a lot of client website that are running WP and WordFence on SiteGround and I can’t for the life of me get extended protection working.

    I have tried with .user.ini, adding it to php.ini and .htaccess

    currently .htaccess has the code to reference user.ini so does php.ini

    When I attempt to use php_value in .htaccess it throws 500 server error.

    When I visit “Click to view your system’s configuration in a new window” it gives me nothing but the word “HipHop” in the top left on the page like this:
    https://drive.google.com/file/d/0B5lCFtRc60NmaXkybDhoVHJBSjQ/view?usp=sharing

    Env:
    PHP 5.6.99-hhvm
    HHVM 3.6.0-dev
    Apache 2.4.25
    Wordpress 4.8.1

    So any help would be greatly appreciated, thanks.

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @aedelgod,

    At this stage, I believe it would be best to start with a clean slate. Therefore I suggest you manually remove the firewall setup.

    Then you might need to set the auto_prepend_file directive in the PHP Variables Manager via your site’s cPanel as outlined in our documentation.

    Regarding the “Click to view your system’s configuration in a new window” link not opening the Wordfence System Info page, can you confirm this is happening when you’re using a default theme?

    Thread Starter aedelgod

    (@aedelgod)

    Hi @wfyann I did that but got the same results. It looks like Wordfence may not be compatible with the HHVM engine, not sure what the disconnect may be with it.

    Hi @aedelgod,

    Could you check that the setting specified for the optimization is consistent with your actual configuration.

    In order to find out which Firewall setup you should be using:

    • Go to the Wordfence Tools page
    • Click the Diagnostics tab
    • In the Other Tests section (near the bottom of the page), click the link that reads “Click to view your system’s configuration in a new window“. This will open the Wordfence System Info page

    Check the Server API field. Is it consistent with the parameter which is “Recommended based on our tests“?

    Thread Starter aedelgod

    (@aedelgod)

    Hi @wfyann please refer to my first message.

    When I visit “Click to view your system’s configuration in a new window” it gives me nothing but the word “HipHop” in the top left on the page like this:
    https://drive.google.com/file/d/0B5lCFtRc60NmaXkybDhoVHJBSjQ/view?usp=sharing

    Hi @aedelgod,

    I forgot to check with you if you had switched to a default theme as suggested in my first reply; as the behavior you’re describing could be related to the theme you’re using as outlined in our documentation.

    Thread Starter aedelgod

    (@aedelgod)

    Hi @wfyann

    It seems the problem is actually the plugin not being compatible with HHVM. This was outlined in: https://docs.wordfence.com/en/Wordfence_system_requirements

    Please note that HHVM is currently not supported due to stability issues within HHVM. As of 2017-05-25

    Thanks for your help though, it would be great to get this compatible with HHVM for some of my older client’s websites that would take a lot of work to get working with PHP7. We are already developing current and future websites on PHP7. Thanks.

    Hi @aedelgod,

    Thanks for the feedback… and for the link. I’m not sure how I missed that!

    Sorry about the confusion.

Viewing 7 replies - 1 through 7 (of 7 total)
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