Can’t edit Profile

  • Hi,

    Since few days, I can’t edit my Profile.
    In URL, I can see a “#” at the end of URL, but… nothing appears. I stay on the same page.
    The shortcode seems to be correct, the redirection page too.
    What can I do to fix it ?
    Thank you in advance for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @jojorel,

    Have you installed any other plugins recently?
    Can you please perform a conflict test and see if some other plugin conflicting with Ultimate member and causing this issue? See our doc on how to do a conflict test.
    How to do a plugin/theme conflict test?

    Regards.

    Thread Starter jojorel

    (@jojorel)

    Hi,

    I tried to desactivate all my plugins.
    I tried to delete UM plugin, delete all data by FTP and re-download and activate.
    The FTP authorizations are modified on 775.
    The situation is the same. ??

    Thanks in advance for your help !

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @jojorel,

    Can you check please check developers console in your browser for errors?
    Try to create new User page and copy shortcode there.
    Make sure that you’ve correctly assigned User page in Ultimat member -> Settings -> Setup.
    Check your permalinks in Settings -> Permalinks and set them to post name.

    Let me know.
    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Can’t edit Profile’ is closed to new replies.