• Resolved juneaudancetheatre

    (@juneaudancetheatre)


    When editing my Home Page, only, I can not view in Page Builder mode (shows Visual/Text tabs, only). All other pages appear and function as expected and I can edit using page builder.

    Any number of things could have caused this. I recently updated to wordpress 6.1.1, and had a few issues resulting in “internal server error”, which were resolved by following the usual recommendations to deactivate/reactivate plugins, change theme, rename file, etc.

    At this point I believe my only remaining issue is that I can not get the Home Page to view/edit in page builder mode.

    I have screen shots, if there is a way to share those.

    I previously posted this in the “Fixing WordPress” forum, and was directed here. I also did read through other topics that look relevant to my issue, but the language is far above my level of technical understanding.

    Can you help?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    Hi, thanks for reaching out.

    Please, try checking for a working baseline. Does Page Builder load normally if all other plugins are temporarily deactivated?

    Thread Starter juneaudancetheatre

    (@juneaudancetheatre)

    I think this is what you are asking.
    When I deactivate all plug-ins except for Page Builder by SiteOrigin, yes I can edit the home page in page builder mode.

    I then added back my other plug-ins, one at a time, to test which “break” Page Builder. Each of the following seem to do this:

    Page Builder does not load when the following are activated:
    Constant Contact Forms for WordPress
    Gutenberg
    Read More
    SiteOrigin Widgets Bundle ***(Really need this one)
    Social Slider Feed
    Titan Anti-spam and Security
    Yoast SEO

    Page builder DOES load when these plug-ins are activated:
    Akismet Anti-Spam
    Child Theme Configurator
    Extendify
    MetaSlider
    Photo Gallery
    SiteOrigin CSS
    SiteOrigin Premium
    UpdraftPlus – Backup/Restore

    Standing by, with thanks, for your next suggestion.
    Bridget

    Plugin Support Andrew Misplon

    (@misplon)

    Hi Bridget

    Please, could you try and narrow down the conflict? Page Builder should load when the Widgets Bundle and Yoast are activated. Gutenberg, also, shouldn’t cause an issue.

    Plugin Support Andrew Misplon

    (@misplon)

    To confirm, deactivate all plugins except for:

    Page Builder
    Widgets Bundle
    Yoast

    Does the issue persist? If not, activate Constant Contact Forms for WordPress. Does the issue persist? When the issue does persist, go back to the baseline and activate only:

    Page Builder
    Widgets Bundle
    Yoast

    Then activate the issue plugin that caused the issue. Our goal is to isolate the conflict to one or maybe in rare situations two plugins.

    Thread Starter juneaudancetheatre

    (@juneaudancetheatre)

    Thank you for your quick response.

    With all but the three plug-ins that you mention, deactivated, Page Builder does NOT load properly for Home page editing.

    Out of curiosity, I deactivated Yoast, and left Page Builder and SiteOrigin Widget Bundle activated, and it did load properly. Not sure if that helps?

    Thanks again for your assistance,
    Bridget

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks. Which version of Yoast are you activating?

    Thread Starter juneaudancetheatre

    (@juneaudancetheatre)

    Yoast SEO 19.12

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks. We’re using 19.12 with all of our sites with Page Builder and the Widgets Bundle. Is the issue occurring on all pages or only one page?

    Thread Starter juneaudancetheatre

    (@juneaudancetheatre)

    The issue is occurring with ONLY the home page. I have spot-checked several (but not all) other pages, and Page Builder appears to be functioning properly. Only when I attempt to edit the Home page, does Pagebuilder “disappear”, leaving me only the text/visual edit options.

    Thanks so much for your time!

    Bridget

    Plugin Support Andrew Misplon

    (@misplon)

    Hi Bridget

    Thanks for the update. Does the issue persist if you create a new page and use Page Builder to duplicate the home page? You can do that from Layouts > Prebuilt Layouts > Clone: Pages within the newly created test page.

    Thread Starter juneaudancetheatre

    (@juneaudancetheatre)

    Hi Andrew,

    I truly appreciate you sticking with me on this. I apologize, despite your clear instructions, I am not seeing the “layouts” option or menu item you reference. Is that accessed from my WordPress dashboard?

    I do see (in a few different places) how to “add a page”. As an experiment, I added a new page; Page Builder appears to load properly so that I could create a new page from scratch. Not sure if that helps.

    Thank you for your time.

    Plugin Support Andrew Misplon

    (@misplon)

    Hi, no problem. The Layouts button is in the Page Builder interface. Add a new page and then within Page Builder, click Layouts and clone the existing home page.

    Thread Starter juneaudancetheatre

    (@juneaudancetheatre)

    Got it, thank you. Yes, that appears to work. The new, cloned home page is editable in Page Builder. Whew! I did not choose to “replace” the current page; (I was nervous to do so). Is it a correct assumption that I could walk through those steps again and replace my current home page, and all will be resolved?

    Bridget

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for the update. One way to proceed is to change your current home page title and permalink to say Home Old (home-old) and then name your test page Home (home) and then assign it as your home page at Settings > Reading. The text in brackets above is my suggested permalink.

    Plugin Support Andrew Misplon

    (@misplon)

    The text in brackets above is my suggested page slug rather.

Viewing 15 replies - 1 through 15 (of 15 total)
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