Can’t download new Google reviews, the windows loads indefinitely

Hi @serey !

Please send us the whole troubleshooting text!

https://snipboard.io/jbQgkG.jpg

https://snipboard.io/JIlY2m.jpg

Feel free to write us, if you need further assistance,

Trustindex

Hi Lidia,
Thank you!
Here is the text : https://kpaste.infomaniak.com/Kdg0sSnQFEsFYclBiAvGLfUjhKfhVUZA#4DgDc9LTziuekkaai2xjqN4hyX4ifctkUZ5xbQjmrHLL

Thanks, we’re checking it!

Thank you!

One thing I’d like to add: I don’t have a Trustindex account (neither free nor premium).

Hi?@serey?!

Having an account on the website is not requered.

Please check the console (F12) in the popup and send us a screenshot.

Do you see any error message coming up?

Feel free to write us, if you need further assistance,

Trustindex

Hello @liditrudex ,
I’ve just done this on two different websites.
I don’t see any errors in the browser console. Please watch this video recording: https://www.loom.com/share/15dceab101de4aefa4c622212b150df8?sid=6cf1c782-9012-4363-a7e5-efa87426b2fd
Now the behavior is different: the popup opens and closes immediately, but the new reviews are not downloaded.
Moreover, I can’t download any new reviews for another 8 days.

Thanks, we’ll checking it!

Hi?@serey?!

Could you try recreating the plugin?

Feel free to write us, if you need further assistance,

Trustindex

Hi Lidia,
It actually works well. I’ve deactivated all the chrome extensions (including an ad blocker) and all the reviews have been downloaded. Thank you very much for your support!

Thanks for letting us know!

We’ll be here if you need any help!