Can’t download complete backup

  • Resolved syzygist

    (@syzygist)


    2 weeks, 4 days ago

    I am still running version 4.1.7. When I download my full site backups, only 512MB of the 720MB file will download (and no indication is given that the full file has not downloaded). I have no trouble downloading the files via FTP, but I’d rather not have to boot up my FTP client every time I need to download a backup file from this one site, as I have many sites to maintain. I have adjusted PHP settings for memory_limit, post_max_size, and upload_max_filesize, but it has not resolved the problem. Is this limit inherent to the plugin, or is something else going on?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support BackWPUp Support

    (@saranshwpm)

    Hi,

    It sounds like the issue might be related to server limitations rather than the plugin itself. Since you’re able to download the full file via FTP, it’s likely that your web server or browser is imposing a download limit. Some things to check:

    • Web Server Limits: Some hosting providers enforce a cap on file downloads through PHP. You might want to check with your host if there’s a restriction on script-generated file downloads.
    • Browser Limitations: Try using a different browser or downloading in incognito mode to rule out any browser-related caching or interruptions.
    • Timeout Issues: If the server is terminating the connection mid-download, you can try increasing max_execution_time in your PHP settings.
    • Alternative Download Methods: If downloading directly from the WordPress dashboard continues to be problematic, consider using cPanel’s File Manager (if available) or a direct link to the backup file.

    Let us know if you need further troubleshooting!

    The BackWPup Team

    Thread Starter syzygist

    (@syzygist)

    I opened a ticket at my host. They were immediately able to resolve the issue. In case anyone else has this problem, they said it was due to the maximum dynamic body size setting in the LiteSpeed Web Server (a server-wide setting, which individual clients can’t alter themselves).

Viewing 2 replies - 1 through 2 (of 2 total)
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