Can’t download backup to PC

  • Resolved rsenitram

    (@rsenitram)


    2 years, 10 months ago

    I hope you can help, thanks for taking the time to look at this ticket.

    I’m not a programmer, so I’m afraid I can’t supply a technical description.
    Following a successful backup, I select Backup Data (click to download). Instead of a download button, I get a “Begun looking for this entity” message for 1 second, then nothing.

    It appears that it never finds the file. I have another website with the Updraftplus plugin and it did the same thing recently when I tried to download the backup (MNHSorch.com).

    The last successful backup download was on 03/09/22.

    Your assistance would be greatly appreciated!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Try downloading the backups via FTP. You can find the backups in the wp-content/updraft folder of your WP install.

    Thanks,
    Bryle

Viewing 1 replies (of 1 total)
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