Can’t download Backup – 404 error

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author JetBackup

    (@backupguard)

    @adoggett, generally such issues may be related to symlinks which are regulated by server configurations. We attempt to create a symlink for the backup archive, but in case it fails you won’t be able to download your backup using BackupGuard interface (GUI). Of course your backups are there and you can download them using any FTP client or cPanel tools. The backups are being stored in “/wp-content/uploads/backup-guard/” directory.

    For resolving the issue, please make sure that your server configurations allow symlink creation. You can contact your hosting provider and ask them to enable that feature for you.

    FYI: I’d like to outline, why symlinks are so important in this case. We don’t open direct access to backup archives, but create temporary symlinks. This is done for security reasons. Nobody won’t be able to download your archives externally without your permission.

    Regards,
    Lisa Breen

    Thread Starter Drew

    (@adoggett)

    OK, I will check with my hosting provider.

    Plugin Author JetBackup

    (@backupguard)

    @adoggett were you able to resolve this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Can’t download Backup – 404 error’ is closed to new replies.