Can’t disconnect pixels

  • Resolved smocko

    (@smocko)


    6 years, 6 months ago

    Hi,

    I am getting this error when trying to connect my pixel.
    Something went wrong during the connection with Facebook API. Please, try to refresh the page.

    I can’t disconnect that pixal or anything. I deactivated and deleted the plugun. Reinstalled and it is still there. I can’t disconnect the pixel or the facebook account it is currently associated with.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter smocko

    (@smocko)

    I got it to work. Be resetting.

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    thanks for sharing your solution and glad that it works for you now.

    Enjoy Pixel Caffeine!
    Thanks.

    I’m having the same problem. I want to change from my personal account pixel to my business account pixel but I can’t edit or delete

    SO, I can’t connect my product catalog because I can’t switch to my business manager account because I can’t edit my pixel setup – even after uninstalling, clearing my cache, rebooting and swearing. Suggestions?

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,
    sorry for the late response. Have you tried to reset the connection from the “Reset Facebook Connection” button in “Advanced Settings” section of General Settings? Here a screen: https://snag.gy/4g9XdB.jpg

    Otherwise, please share me some more details of what error you occur during the changing/removing FB connection.

    THanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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