Can’t disconnect a site from jetpack because it no longer exists

  • Resolved tertrihfertray

    (@tertrihfertray)


    1 week, 2 days ago

    Hi

    I had a test site that I connected to Jetpack. I shut down that website and then realised that it is still showing up on Jetpack because I never told Jetpack that I wanted to remove it. But now its impossible to disconnect because it no longer exists so I can’t click on the “Manage” under connections.

    Also, I made a staging site that was also connected to Jetpack which was eventually moved to the main site and the name was updated from “Site – Staging” to “Site” with its own entry. So now I have two entries with the same name and the test site. How do I get rid of these extra entries on my jetpack site list?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hi @tertrihfertray ,

    To remove a site that no longer exists from your Jetpack account, you can follow these steps:

    1. Log into?WordPress.com?and go directly to?https://wordpress.com/settings/manage-connection.
    2. In the site picker, select the site you want to disconnect.
    3. Scroll to the bottom of the page and click on the?Manage your connection?link.
    4. On the ‘Manage Connection’ page, choose?Disconnect from WordPress.com.

    For the staging site issue, ensure that the correct site is connected and remove any duplicates by managing your connections in the same?section above.

    For the most efficient approach, you could also refer to our guide about migrating between staging and production sites: https://jetpack.com/support/staging-sites/.

    If you still can’t find the above suggestions, please post your site URL here so that we can have a look. If you want it to remain private, you can also contact us via the contact form.

    If you choose to reach out directly, please include a link to this thread.

    Thank you!

    Thread Starter tertrihfertray

    (@tertrihfertray)

    Ok, that worked. Thank you so much

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi @tertrihfertray,

    We’re glad to hear that! ??

    I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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