Can't disable/enable visual editor in user profile

  • A client’s site has been having a lot of DOS-type server issues and her hosting company has done a bunch of stuff to work on it with her. Now, she is getting the blank with red-lines edit window. Can’t switch from Visual to Text edit. In user>profile, there is no check box at the top to enable/disable visual editor.

    When I first set up their site a few years ago, they had multiple issues with uploading photos, and then not being able to switch Visual/Text mode. Then they were fine for a while.

    I manage about 25 WordPress sites and this is the ONLY site having this issue. I have another site with the same hosting company but there are no issues there either. Just this one site. They used Photobucket a few years ago when images wouldn’t upload.

    Tinymce issue?
    Photobucket security issue?

    Going to try manually installing 3.8.1

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