• Resolved heggyy

    (@heggyy)


    Hi, so a few weeks ago I ran into an issue where I was unable to deselect a category in Woocommerce (for example “Uncategorized). All it would do is bold the word/category when I click, but not deselect it no matter what.

    Now today I discovered (that probably existed earlier already) that I can select whatever categories I want, but never deselect. Behaviour is the same: word goes Bold, but does not deselect.

    Tried to turn off a caching plugin, no help. Everything is updated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter heggyy

    (@heggyy)

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @heggyy,

    Thank you for reaching us about this issue. To learn more, can you de-select the categories on the regular edit page? Does this happen with posts, too, or just with products? This is certainly unusual, and it may mean something else is interferring with your installation.

    First off, can you please share the System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support?

    Furthermore, can you please run a conflict test to find out if something external is interfering?

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each to see where the issue is coming from.

    Some important considerations:?
    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality, or you can consider using a service like?Jetpack. If something goes wrong, you will be able to restore it.

    — Also, you can consider using a plugin like?Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it is helpful to disable plugins without affecting your current site visitors.

    — It is also important to consider staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging to spin up a new test site quickly.

    You can find more about this in this?guide.

    Please let us know about your findings.
    -OP

    Thread Starter heggyy

    (@heggyy)

    Thanks for your reply. Found out that it was ElementsCSS Addons For Elementor that’s causing it. Works as expected when that’s disabled.

    Hi @heggyy,

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have a few minutes, we’d love if you could leave us a review here.?

    Feel free to start a new thread if you have any questions or concerns.

Viewing 4 replies - 1 through 4 (of 4 total)
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