• Resolved yavuzyayla

    (@yavuzyayla)


    I want to delete some slides that I clicked and created but can’t, nothing happens.

    I also am unable to dupliate existing slides.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author averta

    (@averta)

    @yavuzyayla
    I have checked these options and it is woking fine. I think you may have a js error on your site which you can see it on your browser consol by clicking “ctrl” + “shift” + “j”

    and it may comes from the plugin conflicts so please try to deactivate all the other plugins to see whether it works or not.

    Please let us know and also if it was not the plugin conflict share the js error with us.

    Thread Starter yavuzyayla

    (@yavuzyayla)

    Thank you averta, I’m not quite sure what plugin is in conflict since it’s in the backend and happening on the settings page inside depicter.

    Thread Starter yavuzyayla

    (@yavuzyayla)

    So @averta it’ not possible to delete slides from here: https://i.imgur.com/IQf6Lvu.png

    But it works here: https://i.imgur.com/OFv9GkW.png

    Strange.

    Plugin Author averta

    (@averta)

    @yavuzyayla
    Hi again, That is really strange since we checked this one as well in different systems, and deleting slide works fine from these 2 options that you gave us the screen shots.

    May I ask you for this one also try to deactivate all the other plugins and try to check to see whether it works or not. after that try to enable the plugins one by one to see which one brings this issue.

    Let us know

    I’m having the exact same issue. I’ve tried switching to a default wordpress theme and removed all plugins bar Depicter and it still won’t let me delete a slide. Help!

    Plugin Author averta

    (@averta)

    @accitltd ,
    May I ask you to record a video and sahre that with us? we cannot find it so we want to see your video to do step by step what you do to see the issue.

    Let me know

    Hi there,

    Sorry we ended up actually getting this sorted via your chat support. Looked to be a bug that’s getting amended in your next update.

    Thanks!

    Plugin Author averta

    (@averta)

    Hi,
    Oh I see so thanks for letting me know here, the update will be released in the next few days

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Can’t Delete Slides & Can’t Duplicate’ is closed to new replies.