Can’t delete Plugin

  • Resolved pogotime

    (@pogotime)


    2 years, 10 months ago

    I disconnected the Plugin from the Service,
    I Cleared the Cache
    I Deactivated the Plugin

    but i can’t actually delete the Plugin. The Error Message is:

    “You cannot delete a plugin while it is active on the main site.”

    Siteinfo: The site was migrated to a new Server / new Team.

    Not sure what the “Main Site” is…nor who is the Account owner of the MalCare Account that was connected. (Old Team)

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support amanbv

    (@amanbv)

    Hey!

    Thank you for your message.

    This issue usually occurs when you’re on a Multisite installation OR have a caching plugin active. It’s not a MalCare account or plugin issue.

    If you’re on a Multisite, please access the main network website’s dashboard & deactivate the plugin there. That should do the trick.

    If not, please deactivate the Caching plugin temporarily & give it a try.

    Thank you,
    Aman Kedia

    did all and still cant delete plugin… beyond frustrated…

Viewing 2 replies - 1 through 2 (of 2 total)
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