Can’t Delete Malcare From Website

  • Resolved weblabza

    (@weblabza)


    3 months, 1 week ago

    Hi there

    I attempted to remove Malcare from my website by first deleting the site from the dashboard and deactivating the plugin. This didn’t work. I still don’t have the ability to add or delete plugins from the wordpress dashboard. I then checked php.ini .htaccess user.ini, etc… for malcare code but there wasn’t any. So I removed the waf file. This didn’t help. I then deleted the plugin folder from my server files. This also didn’t work.

    Not sure what to try next.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Kousik

    (@kousikbv)

    Hey,

    Thank you for your message.

    You have successfully removed the MalCare plugin from the site: trophies.co.za but this site was added to another account earlier where the Site Hardening feature was applied and was not removed before removing the plugin.

    You will find the below 2 lines inside the wp-config.php file on your site and you just need to remove these lines:

    define(‘DISALLOW_FILE_EDIT’, true);
    define(‘DISALLOW_FILE_MODS’, true);

    Once you have done this, you will be able to add or delete plugins from the wp-admin dashboard of your site without any issues.

    If you are still facing any issues feel free to drop us an email to support [@] malcare [.] com.

    Thank you!

Viewing 1 replies (of 1 total)
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