Can’t delete items from Cart

  • Resolved nicosaboti

    (@nicosaboti)


    6 years, 5 months ago

    Hi guys,
    I can’t delete items from cart. I asked for support on my server, to check if it was a cache trouble, and they say.
    “I was able to log in and with the developers console I was able to find an error, which is related to the PHP code of the WooCommerce plugin.
    The code is this one:
    Empty string passed to getElementById().

    In that case my recommendation will be to contact the developers of the plugin right away so they can further investigate the issue.”

    Could you please check it?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Hi @nicosaboti,

    The code they mention is missing any relevant details. Like what file it came from and line in that file. That’s more helpful to see perhaps exactly what is going on.

    Nonetheless, this is often caused by caching systems or plugins. Do you have that provided by your host or another plugin? This is our doc that covers some popular caching plugins in case you’re using one of those.

    If you can provide more detail from what your host found as the error that could be helpful. Also, send us your system status report. You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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