Can’t “delete all users from list”

Hello, @delanthear

Thank you for reporting us.

Please, give us 2 days to investigate the issue.

Best regards.

Hello,

Thank you for great feedback! We have fixed the problem.

Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

Here is an instruction for you:

1. Go to WordPress Administrator Panel —> Plugins.
2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
3. After the automatic page refreshing find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Download the plugin archive from the link above.
5. Go to Plugins —> Add New —> Upload Plugin.
6. Choose the downloaded archive and press “Install Now”.

Contact us if you have any questions.

Hi, that seems to have helped, I think. It seems to be deleting some, but there are a lot of these in the console:

Failed to load resource: the server responded with a status of 400 (Bad Request)
VM4688:1 POST https://www.talk-it.biz/wp-admin/admin-ajax.php?_fs_blog_admin=true 400 (Bad Request)
(anonymous) @ VM4688:1
send @ load-scripts.php?c=0…e,utils&ver=5.3.2:4
ajax @ load-scripts.php?c=0…e,utils&ver=5.3.2:4
ct_delete_all_users @ cleantalk-users-checkspam.js:319
error @ cleantalk-users-checkspam.js:337
i @ load-scripts.php?c=0…e,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0…e,utils&ver=5.3.2:2
x @ load-scripts.php?c=0…e,utils&ver=5.3.2:4
c @ load-scripts.php?c=0…e,utils&ver=5.3.2:4

It seems to manage 50 users and then stops working I think, but the spinner is still going.

• This reply was modified 4 years, 11 months ago by delanthear.

Okay, thanx a lot.

I transfer this to the developer. We will contact you soon.

Be well,

Hello,

We have fixed the problem. Again. Have checked it on 200 spam users. Should works fine now.

Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

Here is an instruction:

1. Go to WordPress Administrator Panel —> Plugins.
2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
3. After the automatic page refreshing find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Download the plugin archive from the link above.
5. Go to Plugins —> Add New —> Upload Plugin.
6. Choose the downloaded archive and press “Install Now”.

Contact us if you have any questions.

Hi. The “wp-admin/users.php?page=ct_check_users_total” page now crashes on loading

[15-Apr-2020 09:09:37 UTC] PHP Fatal error: Uncaught Error: Class ‘CleantalkSP\Variables\Server’ not found in ~/wp-content/plugins/cleantalk-spam-protect/inc/find-spam/ClassCleantalkUsersListTableSpam.php:48
Stack trace:
#0 ~/wp-content/plugins/cleantalk-spam-protect/inc/ClassApbctListTable.php(1252): ABPCTUsersListTableSpam->extra_tablenav(‘top’)
#1 ~/wp-content/plugins/cleantalk-spam-protect/inc/ClassApbctListTable.php(1190): ABPCT_List_Table->display_tablenav(‘top’)
#2 ~/wp-content/plugins/cleantalk-spam-protect/inc/find-spam/ClassCleantalkFindSpamUsersChecker.php(59): ABPCT_List_Table->display()
#3 ~/wp-content/plugins/cleantalk-spam-protect/inc/find-spam/ClassCleantalkFindSpamPage.php(28): ClassCleantalkFindSpamUsersChecker->getTotalSpamPage()
#4 ~/wp-content/plugins/cleantalk-spam-protect/inc/find-s in ~/wp-content/plugins/cleantalk-spam-protect/inc/find-spam/ClassCleantalkUsersListTableSpam.php on line 48

FYI, we have paid for a full support license for this (It’s for talk-it.biz). However, it’s installed using an incorrect, old email address so we can’t log into your support pages.

The “wp-admin/users.php?page=ct_check_users_total” page now crashes on loading

I’ve added this to the task.

we have paid for a full support license for this (It’s for talk-it.biz). However, it’s installed using an incorrect, old email address so we can’t log into your support pages.

Premium functions can’t be discussed or solved at www.remarpro.com. Contact us via [email protected] to solve the issue.

Best regards,

Hello,

We have fixed the problem. Again =D

Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

Here is an instruction:

1. Go to WordPress Administrator Panel —> Plugins.
2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
3. After the automatic page refreshing find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Download the plugin archive from the link above.
5. Go to Plugins —> Add New —> Upload Plugin.
6. Choose the downloaded archive and press “Install Now”.

Contact us if you have any questions.

Hello! That seems to be working now.

However, we have a lot of accounts in our DB which we believe are spam, but your plugin hasn’t picked them up. Could this because we’ve 40000+ odd users and it’s a lot to check?

Can you manually check these addresses to verify if they are in your lists?
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

• This reply was modified 4 years, 11 months ago by Yui.
• This reply was modified 4 years, 11 months ago by delanthear.

just to add, I’ve discovered that you can check users directly. This user is in our db and is marked as spam on cleantalk:

https://cleantalk.org/blacklists/[email protected]

However, it’s not picked up by a find spam users check as all.

This address is not in lists.
https://drive.google.com/file/d/1enY0A9WDb9APL2GGRwCudmPb622unWwN/view

The system blacklists address if they have a high spam activity in the closest past. This onу has not.

Lists are a part of the premium functions. Please, ask all non-plugin questions via email [email protected].

Ah! I understand how it works now. I’ll clean them out via a different method. I suspect they are too old to be added to your lists.

Right. Contact us if you have any other questions about the plugin.

Be well,

Hello, @delanthear.

Please, do the following:
1. Uncheck the option “Accurate check”.
2. Specify the date range.
3. Perform the user search again.

If the result is the same, let us know.

Thank you.