Can't delete a plugin

  • Hi All,
    I’m trying to delete a plugin, then i enter my FTP credentials to my hostingprovider, but it fails with this error:

    Plugin could not be deleted due to an error: Unable to locate WordPress Plugin directory.

    Any ideas what’s happening? Thx in advance

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    To deactivate the Plugin and remove it manually through your FTP program:

    • Login to the site via your FTP Program.
    • Go to the Plugin directory and find where the Plugin is installed./li>
    • Delete the WordPress Plugin folder and/or files from your server.
    Thread Starter dnaman

    (@dnaman)

    Hi Tara,
    I’m trying to use FileZilla to FTP to my site but i can’t even do that. I get this error while trying to connect:

    Command: PWD
    Response: 257 “/” is your current location
    Command: TYPE I
    Response: 200 TYPE is now 8-bit binary
    Command: PASV
    Response: 227 Entering Passive Mode (69,89,31,111,193,170)
    Command: MLSD
    Error: Connection timed out after 20 seconds of inactivity
    Error: Failed to retrieve directory listing

    I created several FTP accounts on my hosting provider (bluehost) and each one i tried to connect through FTP, i get the same error and i can’t view the contents of my site.

    Moderator t-p

    (@t-p)

    you need to discuss with your hosting provider the problem you are having with using FTP

    Thread Starter dnaman

    (@dnaman)

    Thanks i got in to FTP and now i’m getting this:

    Response: 250 OK. Current directory is /public_html/wp/wp-content/plugins
    Command: DELE hello.php
    Response: 550 Could not delete hello.php: Permission denied

    From the Bluehost cPanel i try to delete the plugin and i get:

    Plugin could not be deleted due to an error: Could not fully remove the plugin(s) hello.php.

    Do Check your directory permission using FTP, and ask hosting provider if you can not able to change the permissions.

Viewing 5 replies - 1 through 5 (of 5 total)
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