Can’t deactivate plugin

Dear @mari-lyn,

Thank you for your topic.

You need to go to the Plugins page, which is on your WordPress dashboard.
Then, click on the Deactivate button under the Popup Box plugin.

See the screenshot below:

After that, the popup would appear with 2 options: Upgrade and Deactivate.
Choose “Deactivate“. Please note, that, in this case, all the data related to the plugin will be removed.

See the screenshot below:

If I can be of any further help, don’t hesitate to let us know.

Thank you.

Dear @mari-lyn,

We’re closing this ticket for now as we last heard from you 1 week ago.

If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

Thank you.

Still will not deactivate. it’s not clickable

Dear @mari-lyn,

Thank you for getting back to us.

It seems that the issue you’re experiencing might be due to a conflict with another plugin on your site.

To help resolve this, please try checking the Popup Box to make sure it’s selected.
Then, try deactivating it using the Bulk Action feature.
See the screenshot below:

Alternatively, you can log in to cPanel and go to File Manager.
Navigate to /wp-content/plugins and delete the ays-popup-box folder.

Once you’ve completed these steps, please let us know if the issue is resolved.

If the issue persists, please open your console (F12 > Console > Errors), take a screenshot of the error messages and send them to us, so we can investigate your case further.
See the screenshot below:

Looking forward to your response.

Thank you.