Can’t deactivate or style popup box on mobile

  • Resolved ScruffL

    (@scruffl)


    7 months ago

    I am unable to style or remove the Popup Box for mobile. I have checked “Disable” and have tried styling height and width. Neither is working to either size or disable the popup box on mobile. Please help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @scruffl,

    Thank you for your topic.

    We have checked and noticed that you have set a height from the pop style.

    See the screenshot below:

    View post on imgur.com

    You can change it in the?Styles?tab >?On mobile?option.

    See the screenshot below:

    View post on imgur.com

    Also, I would like to note that the Close button color and the Close button hover color are the same, that’s why it isn’t displayed.

    See the screenshot below:

    View post on imgur.com

    Also, please clear all the?caches?and check the case in that way.

    Looking forward to hearing from you.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @scruffl,

    We’re closing this ticket for now as we last heard from you 3 weeks ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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