Can’t create ticket on the SC website

  • Resolved Mike Witt

    (@mike80222)


    1 year, 11 months ago

    As of today, when I try to create a ticket on the SC support page, after verifying that I’m not a robot, I get a pop-up that says:

    [object Object]

    So, basically I can’t create a ticket. Can you please take a look? (And if I update to 3.1.5 will this happen on my site?)

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author SupportCandy

    (@supportcandy)

    Hello @mike80222

    This issue happened after last update v3.1.5. We are actively working on this issue and will release new version for this.

    Meanwhile, we have applied hotfix for v3.1.5 too, and it is safe to update now.

    If you need to create ticket on our website, please send an email to [email protected]

    Hello
    The problem exists in version 3.1.5 and we even reverted to previous versions, but the problem was not solved.

    Our main problem is that even the fields are hidden when opening a new team and in the settings of the admin.php?page=wpsc-ticket-form&section=ticket-form-fields , if we change somewhere, it remains loaded.

    An important point:
    We tested the new version of the plugin on the new WordPress and there is no problem.
    But the update has become a problem on several sites that use this many-year-old plugin.

    It seems that the problem is with the database

    • This reply was modified 1 year, 11 months ago by Masoudpsp.
    Plugin Author SupportCandy

    (@supportcandy)

    Hello @mike80222 @masoudpsp

    Please update to v3.1.6 and these issues will be fixed.

    If issue persists, reload the dashboard page for few times to allow cron to run for database upgrade.

    If you still face any issues, please create ticket on our website or send an email to [email protected]

    Thank you for your strong and fast support
    The problem was fixed

Viewing 5 replies - 1 through 5 (of 5 total)
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