Can't create new posts or reply by email
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My client is getting notifications of new posts and comments through P2 by Email, but we cannot seem to get to the next level: creating and replying to posts by email.
The client outsources management of its e-mail to another vendor. They are questioning the custom e-mail address that each user has, visible in their user profile, to write to to create a new post. They are asking, does this custom address need to be created as a new mailbox? I didn’t think so, since I see nothing about this in the installation instructions, and it doesn’t sound workable anyway on a site with numerous users. But the immediate error we see when we try posting a message from e-mail is that it bounces back with the following error message:
“The e-mail address you entered couldn’t be found. Please check the recipient’s e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.”
Please advise, and thank you!
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