Can’t connect woocommerce store to facebook shop
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<p>I have previously connected a shop to facebook, but I need to make some changes, so I deleted the catalog and removed the shop, but currently when I am trying to connect once again, I am getting the currency not supported error message. Here is the error message:</p>
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<p>https://1drv.ms/v/s!As-DRz8pKy4UloVSoFMHd8QisJx1Ow?e=J9QWTm</p>
<!– /wp:paragraph –>- This topic was modified 1 year, 11 months ago by petrosyan.hov.
The page I need help with: [log in to see the link]
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Hi,
I understand you would like to reconnect Facebook for WooCommerce to Facebook. Kindly refer to the workaround explained in this forum thread.
If that does not work for you, please share a copy of your site’s System Status Report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?So that we can better understand your configuration to help you out.
Here it is.
### WordPress Environment ### WordPress address (URL): https://am.artuyt.com Site address (URL): https://am.artuyt.com WC Version: 7.2.0 REST API Version: ? 7.2.0 WC Blocks Version: ? 8.9.2 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 8.0.23 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 10.3.34-MariaDB-0ubuntu0.20.04.1 Max Upload Size: 2 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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Force SSL: – Currency: AMD (AMD) Currency Position: right_space Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: #20 - /shop/ Cart: #21 - /cart/ Checkout: #22 - /checkout/ My account: #23 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Artuyt Version: (update to version 0 is available) Author URL: https://codeman.am/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: artuyt/woocommerce/archive-product.php artuyt/woocommerce/auth/footer.php artuyt/woocommerce/auth/form-grant-access.php version 2.4.0 is out of date. The core version is 4.3.0 artuyt/woocommerce/auth/form-login.php version 3.4.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/auth/header.php artuyt/woocommerce/cart/cart-empty.php version 3.5.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/cart/cart-item-data.php artuyt/woocommerce/cart/cart-shipping.php artuyt/woocommerce/cart/cart-totals.php artuyt/woocommerce/cart/cart.php version 3.7.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0 artuyt/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0 artuyt/woocommerce/cart/proceed-to-checkout-button.php version 2.4.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/checkout/cart-errors.php artuyt/woocommerce/checkout/form-billing.php artuyt/woocommerce/checkout/form-checkout.php artuyt/woocommerce/checkout/form-coupon.php version 3.4.4 is out of date. The core version is 7.0.1 artuyt/woocommerce/checkout/form-login.php version 3.4.0 is out of date. The core version is 3.8.0 artuyt/woocommerce/checkout/form-pay.php version 3.4.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/checkout/form-shipping.php artuyt/woocommerce/checkout/order-receipt.php artuyt/woocommerce/checkout/payment-method.php artuyt/woocommerce/checkout/payment.php version 3.5.3 is out of date. The core version is 7.0.1 artuyt/woocommerce/checkout/review-order.php version 3.3.0 is out of date. The core version is 5.2.0 artuyt/woocommerce/checkout/terms.php artuyt/woocommerce/checkout/thankyou.php artuyt/woocommerce/content-product.php artuyt/woocommerce/content-single-product.php artuyt/woocommerce/content-widget-product.php artuyt/woocommerce/content-widget-reviews.php artuyt/woocommerce/emails/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0 artuyt/woocommerce/emails/admin-failed-order.php artuyt/woocommerce/emails/admin-new-order.php artuyt/woocommerce/emails/customer-completed-order.php artuyt/woocommerce/emails/customer-invoice.php artuyt/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0 artuyt/woocommerce/emails/customer-note.php artuyt/woocommerce/emails/customer-on-hold-order.php artuyt/woocommerce/emails/customer-processing-order.php artuyt/woocommerce/emails/customer-refunded-order.php artuyt/woocommerce/emails/customer-reset-password.php version 3.7.0 is out of date. The core version is 4.0.0 artuyt/woocommerce/emails/email-addresses.php version 3.5.4 is out of date. The core version is 5.6.0 artuyt/woocommerce/emails/email-customer-details.php artuyt/woocommerce/emails/email-downloads.php artuyt/woocommerce/emails/email-footer.php artuyt/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0 artuyt/woocommerce/emails/email-order-details.php artuyt/woocommerce/emails/email-order-items.php artuyt/woocommerce/emails/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0 artuyt/woocommerce/emails/plain/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0 artuyt/woocommerce/emails/plain/admin-failed-order.php artuyt/woocommerce/emails/plain/admin-new-order.php artuyt/woocommerce/emails/plain/customer-completed-order.php artuyt/woocommerce/emails/plain/customer-invoice.php artuyt/woocommerce/emails/plain/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0 artuyt/woocommerce/emails/plain/customer-note.php artuyt/woocommerce/emails/plain/customer-on-hold-order.php artuyt/woocommerce/emails/plain/customer-processing-order.php artuyt/woocommerce/emails/plain/customer-refunded-order.php artuyt/woocommerce/emails/plain/customer-reset-password.php artuyt/woocommerce/emails/plain/email-addresses.php version 3.4.0 is out of date. The core version is 5.6.0 artuyt/woocommerce/emails/plain/email-customer-details.php artuyt/woocommerce/emails/plain/email-downloads.php artuyt/woocommerce/emails/plain/email-order-details.php artuyt/woocommerce/emails/plain/email-order-items.php version 3.7.0 is out of date. The core version is 5.2.0 artuyt/woocommerce/global/breadcrumb.php artuyt/woocommerce/global/form-login.php version 3.6.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 7.2.0 artuyt/woocommerce/global/sidebar.php artuyt/woocommerce/global/wrapper-end.php artuyt/woocommerce/global/wrapper-start.php artuyt/woocommerce/loop/add-to-cart.php artuyt/woocommerce/loop/loop-end.php artuyt/woocommerce/loop/loop-start.php artuyt/woocommerce/loop/no-products-found.php artuyt/woocommerce/loop/orderby.php artuyt/woocommerce/loop/price.php artuyt/woocommerce/loop/rating.php artuyt/woocommerce/loop/result-count.php artuyt/woocommerce/loop/sale-flash.php artuyt/woocommerce/myaccount/dashboard.php version 2.6.0 is out of date. The core version is 4.4.0 artuyt/woocommerce/myaccount/downloads.php artuyt/woocommerce/myaccount/form-add-payment-method.php version 3.4.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/myaccount/form-edit-account.php version 3.5.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/myaccount/form-edit-address.php version 3.6.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/myaccount/form-lost-password.php version 3.5.2 is out of date. The core version is 7.0.1 artuyt/woocommerce/myaccount/form-reset-password.php version 3.5.5 is out of date. The core version is 7.0.1 artuyt/woocommerce/myaccount/lost-password-confirmation.php version 3.5.2 is out of date. The core version is 3.9.0 artuyt/woocommerce/myaccount/my-account.php artuyt/woocommerce/myaccount/my-address.php artuyt/woocommerce/myaccount/my-downloads.php artuyt/woocommerce/myaccount/my-orders.php artuyt/woocommerce/myaccount/navigation.php artuyt/woocommerce/myaccount/orders.php version 3.7.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/myaccount/payment-methods.php artuyt/woocommerce/myaccount/view-order.php artuyt/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 3.9.0 artuyt/woocommerce/notices/notice.php version 3.5.0 is out of date. The core version is 3.9.0 artuyt/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0 artuyt/woocommerce/order/form-tracking.php version 3.6.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/order/order-again.php artuyt/woocommerce/order/order-details-customer.php version 3.4.4 is out of date. The core version is 5.6.0 artuyt/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0 artuyt/woocommerce/order/order-details.php version 3.7.0 is out of date. The core version is 4.6.0 artuyt/woocommerce/order/order-downloads.php artuyt/woocommerce/order/tracking.php artuyt/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/single-product/add-to-cart/external.php version 3.4.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/single-product/add-to-cart/simple.php version 3.4.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0 artuyt/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 3.4.0 is out of date. The core version is 7.0.1 artuyt/woocommerce/single-product/add-to-cart/variation.php artuyt/woocommerce/single-product/meta.php artuyt/woocommerce/single-product/photoswipe.php artuyt/woocommerce/single-product/price.php artuyt/woocommerce/single-product/product-attributes.php artuyt/woocommerce/single-product/product-image.php artuyt/woocommerce/single-product/product-thumbnails.php artuyt/woocommerce/single-product/rating.php artuyt/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0 artuyt/woocommerce/single-product/review-meta.php artuyt/woocommerce/single-product/review-rating.php artuyt/woocommerce/single-product/review.php artuyt/woocommerce/single-product/sale-flash.php artuyt/woocommerce/single-product/share.php artuyt/woocommerce/single-product/short-description.php artuyt/woocommerce/single-product/stock.php artuyt/woocommerce/single-product/tabs/additional-information.php artuyt/woocommerce/single-product/tabs/description.php artuyt/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0 artuyt/woocommerce/single-product/title.php artuyt/woocommerce/single-product/up-sells.php artuyt/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0 artuyt/woocommerce/single-product.php artuyt/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0 artuyt/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0 artuyt/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0 Outdated Templates: ? Learn how to update ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-12-16 11:17:17 +04:00 Options: ? Notes: 108 Onboarding: completed ### TI WooCommerce Wishlist Templates ### Overrides: – ### Action Scheduler ### Complete: 3,428 Oldest: 2022-11-23 18:41:33 +0400 Newest: 2022-12-15 18:39:58 +0400 Failed: 3 Oldest: 2020-06-26 23:00:11 +0400 Newest: 2022-09-21 14:57:27 +0400 Pending: 9 Oldest: 2022-12-15 19:09:39 +0400 Newest: 2022-12-21 15:26:09 +0400 ### Status report information ### Generated at: 2022-12-15 18:49:59 +04:00
Hello,
Thanks for the info.
You can remove the Facebook information saved in the database, then you can try to re-connect the extension again. It is important to back up the database before making any critical change.
For instructions, please refer to: Remove FB for WooCommerce from Database.
I hope this points you in the right direction.
Unfortunately still getting the same issue.
Hello @petrosyanhov,
Unfortunately still getting the same issue.
Checking Facebook’s supported currencies, I couldn’t find the Armenian Dram listed.
Can you please try switching the site’s currency toUSD
then connect?
You can change it back to AMD once you’re done.
Let us know how it goes!Still the same issue, I have added USD to my website, but still this haven’t worked out.
Hi there @petrosyanhov ??
I have previously connected a shop to facebook, but I need to make some changes, so I deleted the catalog and removed the shop, but currently when I am trying to connect once again, I am getting the currency not supported error message.
Thanks for reaching back, let’s figure out why things are not lining up!
Could you make sure you follow the instructions detailed here, in the documentation, before going ahead with trying to connect your store with your Facebook page again, please?
Next step, would be: How do I re-connect the plugin to my shop’s Facebook page?
We will be standing by for your response.
- The topic ‘Can’t connect woocommerce store to facebook shop’ is closed to new replies.