Cant Connect with Woocommerce

Hello,

I get the exact same message. Try to fix it or to find some help to fix it but any issues found on previous topics works :/

I also cannot to Facebook after plugin update.

• This reply was modified 4 years, 6 months ago by bamarlay.

Hey @luckyadirake, @eolivier10, and @bamarlay,

Thanks for reaching out!

I’m afraid a number of merchants have reported connection issues like the one you’re experiencing – I’m so sorry about that! We are working closely with Facebook to identify and correct these issues in their connection process.

To assist with their troubleshooting, would you be willing to share the email address used for your Facebook account and your Business Manager ID? If so, could you please contact us directly so we can exchange that information securely?

Thank you!
Lindsey

I’ve also had the same problem and have sent a message to support.

Thanks @adventuregraphics! I see your message and will soon be following up with you directly. ??

Same issue

Hey @addvant,

Thanks for reaching out!

Would you be willing to share the email address used for your Facebook account and your Business Manager ID? If so, could you please contact us directly so we can exchange that information securely?

Thank you!
Lindsey

Hey foilks,

It has been a while since we heard from you, so I’m hoping that you’ve managed to reach out to share your account information so that Facebook could look into the issue further, or that the issue has been solved for you already!

I’m going to mark this topic as resolved now. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Simon.