Can’t connect with my instagram business account while other plugin can.

  • toytoy

    (@toyundergroundstore)


    4 months, 1 week ago

    Tried to connect with my instagram account, while both of my accounts is business account, the plugins keep saying my account is personal account and showing me error messages. Tried the other plugins Smash Balloon, this plugin connected my account without any problem. I found that Spotlight seems have nicer design, unfortunately it is not working. I am glad I tested it out first, and you should do it before purchasing.

    • This topic was modified 4 months, 1 week ago by toytoy.
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  • Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi @toyundergroundstore

    Thank you for sharing your feedback, and I’m truly sorry to hear about the difficulties you faced while trying to connect your Instagram account to Spotlight. I understand how frustrating it can be to encounter such issues, especially when you were hoping for a smooth experience.

    From what you’ve described, it seems like there might have been a misconfiguration or a missing step in the setup process. While our plugin is designed to work seamlessly with Business accounts, occasional errors can arise due to Facebook or Instagram settings.

    If you’re still open to using the plugin, I’d be more than happy to help resolve this and ensure everything works smoothly on your site.

    Thanks again for trying Spotlight, and we hope to have the chance to turn this experience around for you.

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