Can’t connect width facebook feed anymore

  • Resolved thy21

    (@thy21)


    1 year, 10 months ago

    Hello,
    Since last update my connection to facebook pages fail and i have this error message :
    App received next error message for this feed: Invalid OAuth 2.0 Access Token

    I d’ont understang cause all worked fine till then and i try to refresh, disconnect and reconnect for new token but problem’s still there.

    Could you help or tell if your team is working on fixing it cause i could read other users had the same problem ?

    Thanks for your help,
    Regards, Virginie.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @thy21 Hi mate, could you tell us which version of our plugin you are using? Regards.

    Thread Starter thy21

    (@thy21)

    Hello, it’s the 4.9.2 version premium, just recently updated.

    Regards,
    Virginie

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @thy21 Hello mate, I’m afraid to inform you that we are experiencing a temporary blocking of the plugin due to a change in Facebook’s policies.

    Our development team is actively working with Facebook support to meet the requirements and fix this issue as soon as possible.

    We estimate this job could take a week, please be patient and stay tuned for updates!

    Regards.

    Thread Starter thy21

    (@thy21)

    Thank you for your answer. i don’t worry cause it is not the first time facebook block the API access and you always found a solution. At least, by your answer i can explain the reason why it’s down nowadays and we can of course wait for you to fix it, no problem.

    Best regards,
    Virginy

    • This reply was modified 1 year, 9 months ago by thy21.

    Am seeing the below error, is it related to the same problem?

    Thanks!

    Unable to get results

    • Cannot call API for app xxxxx on behalf of user xxxxxx
    Thread Starter thy21

    (@thy21)

    Hello,
    An update of the plugin occured last few days but notihin change, can’t you please give a verbal update of the situation ? I have to inform my clients about it.
    I have severals free and premium versions, but still same problem anywhere…

    Thank you in advance

    For @loyukfai sorry but seems your problem is not exactly the same as mine cause your user id seems not beeing recognized or something like that…
    By the way, plugin is down for the moment…

    regards,
    Virginy ??

    • This reply was modified 1 year, 9 months ago by thy21.
    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @thy21 @loyukfai Hello, we inform you that we have solved the issue, could you please confirm?

    Regards.

    Yes thanks!

    Thread Starter thy21

    (@thy21)

    Unfortunatly for me still don’t work :-(.
    I tried to refresh token then reactivate facebook feed = problem sill there, so i tried to recreate a new token but the same occured. I updated the plugin with the 4.9.3 version last week so i’m not on the 4.9.2 anymore but on another website with pro version aswell (on devolpment so must stay confidential at that time), i didn’t had the bug and all the feed works fine.

    So, is it there any thing i can do to restore the 4.9.2 version or something else i can do ?

    Thanks for your help.
    Best regards, Virginy

    Plugin Author quadlayers

    (@quadlayers)

    @thy21 please contact our support via facebok

    https://www.facebook.com/quadlayers

    Thread Starter thy21

    (@thy21)

    Thank you, i sent you a message yesterday.
    Regards, Virginy

    Plugin Author quadlayers

    (@quadlayers)

    @thy21 great!

Viewing 12 replies - 1 through 12 (of 12 total)
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