Can’t connect to template database at last step in setup

  • Resolved JKEngineer

    (@jkengineer)


    2 months, 1 week ago

    This has now happened twice. Once on a localhost install using Laragon and once on a zipwp install. In each case there were either no or very few other plugins installed. The sites were brand new, spun up for testing the AI of Kadence.

    I was able to click on the “view starter templates” link under the plugin name in Dashboard>Plugins. I went all the way through the setup until the last step and then got:

    Error, Unable to access template database, please try re-loading the page.Sync with Cloud

    Going back to Dashboard>Plugins and clicking the same link immediately gave the same error message. Reloading the page had no effect.

    The localhost site did not have SSL. The zipwp site did.

    Based on the questions being asked, it looks like this should create a pretty good site and would be a useful tool. I can’t quite get there, though.

    Help!

    Thanks,

    Jack

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter JKEngineer

    (@jkengineer)

    Here’s an update. I reloaded the Laragon localhost site after being shut down overnight.

    I was able to access the “starter templates” link under the plugin’s entry. (and it is the only plugin on the site). It took me to a display of the templates available and had a link asking for updates to the AI info. I clicked that and found that all of my previously entered data for guidance to the AI was still there. I clicked through to the template display again.

    I selected a template and was told it required the Kadence theme. (That should have been upfront info.) I installed the theme and went through the rest of the options and got a fully built site.

    The error issue was bypassed this time, but I don’t know why or how. The cause needs to be addressed.

    Plugin Support Eze

    (@chieze)

    Hi @jkengineer,

    Glad you reached out.

    To import the Kadence Starter Templates, you need to install and activate the Kadence Theme.

    We had a server upgrade, and some users experienced this error during that time, but we have fixed that. Glad to hear you can now access the starter templates.

    If we can help you with anything on this, please let us know.

    Cheers,
    Eze

    Thread Starter JKEngineer

    (@jkengineer)

    OK, thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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