Can’t connect to PayPal

  • Resolved Nductiv

    (@nductiv)


    1 year, 7 months ago

    I started to connect to PayPal, got the PayPal popup, got most way through the Q&A on PayPal about my business account, but didn’t have my SS # handy. Came back later after I got my SS # and tried again to connect to PayPal. This time the popup lets me login to PayPal and just takes me to my PayPal home screen and doesn’t resume the connection process. Can’t figure out how to complete the plugin connection to PayPal.

    I’ve tried clearing cookies, trying a new browser, deleting and restoring this plugin and also Events Calendar. Nothing helps. Worked my way through all the documentation and this forum…nada.

    Is there a way to get PayPal to connect?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @nductiv ,

    Thank you for reaching out, and I’m sorry to learn of the difficulties.

    Have you tried completing your PayPal setup by logging in to https://paypal.com prior to connecting PayPal on your website?

    Thread Starter Nductiv

    (@nductiv)

    @tristan083 – yes that was the first thing I tried. No luck.

    I’ve noticed that other WP plugins that interface to PayPal have a second connection method available as a backup… the ability to manually enter PayPal API Key, Merchant ID and API secret into the plugin settings. Is that possible with Events Tickets?

    Thanks for the quick response!

    Plugin Support Darian

    (@d0153)

    Hi @nductiv

    Could you check your browser console to see if there are errors when connecting to your PayPal?

    Please also provide the version of the following. This will help me understand how your system is set up.

    • PHP
    • WordPress
    • The Events Calendar
    • Event Tickets
    • Theme
    Thread Starter Nductiv

    (@nductiv)

    Sorry @d0153 – Had to move on to a different solution – WooCommerce, Eventin and WC PayPal Payments. That solution allowed me to connect to PayPal easily. My client needed their site up and running and I couldn’t wait. Not ideal, but it works fine.

    Thanks anyway for the suggestions.

    Jean A

    (@jeanabarquez)

    Hey @nductiv ,

    Thanks for letting us know, and we’re sorry to hear that Tickets Commerce didn’t work out for you in this instance. But we’re glad to hear that you found an alternative solution that meets your needs with WooCommerce.

    If you have any questions or need any help in the future, feel free to reach out to us. We’re here to help.

    Kind regards,
    Jean

    Plugin Support Darian

    (@d0153)

    Hi @nductiv

    This thread has been inactive for a while, so we’ll go ahead and mark it Resolved. Please open a new thread if any other questions arise, and we’d be happy to help.

Viewing 6 replies - 1 through 6 (of 6 total)
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