Can’t Connect to Facebook – Oops something went wrong

Hi, I haven’t got an option for “Enable debug mode” see https://snipboard.io/YlaTmk.jpg

Hi there!

I would first suggest reviewing https://docs.woocommerce.com/document/facebook-for-woocommerce/#oops-something-went-wrong-error

If that checks out, then proceed:

First, make sure you’re updated to the latest version of the “Facebook for WooCommerce” plugin.

Then, at the connection step “What is Woocommerce Integration allowed to do” make sure all fields are enabled. Facebook recently updated its settings to toggle “Manage your business” permission to Off by default.

If none of those things work, as the error that you’re seeing isn’t very informative, we have a snippet that will give us some additional error information. This should give us a better indication as to what might be happening here.

Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. We recommend the free Code Snippets method.
You can view the snippet here:


add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/'; } );


Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send us a screenshot or text of any additional error messages that show?`

Hi,

Unfortunately none of this helped.

I did however suddenly think that it might be the Instagram link, which is included as part of the setup, that might be causing a problem. I disabled that in the setup process and now it has all worked as it should.

Thanks you for your help.

Hi @sandym2014 . Interesting. I’m glad you figured it out! Thanks for letting us know. I’m closing this topic.