• Resolved lynamalls

    (@lynamalls)


    Please i have been trying to connect my jetpack publicize to facebook but when i try it just tells me “An error occurred while connecting the account” and i have no idea what else to do. Please help

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 47 total)
  • Plugin Contributor James Huff

    (@macmanx)

    This should be fixed now.

    You’ll need to re-connect Facebook Publicize, and when you do, make sure that “Publish as Pages you manage” is switched on: https://cld.wthms.co/rEgfwn

    Same issue happens to my sites: https://www.pianetanapoli.it and https://www.ilgiornaledicaivano.it

    I read your reply but it doesn’t work

    Please help

    Plugin Contributor James Huff

    (@macmanx)

    Ok, thanks for confirming.

    In that short amount of time, we’ve confirmed that some people do see the option in the linked screenshot, and some people don’t.

    So it seems the folks on Facebook’s end are switching a few things around, and that’s probably the source of the problem.

    We’re still waiting to hear back from our contact over there.

    I have the same problem, been this way all day.

    Plugin Contributor James Huff

    (@macmanx)

    We’re working on it.

    When will this error be corrected?

    I’m experiencing the same issue on upmytech.com … I was able to connect Twitter & LinkedIn just fine and the automatic posting is working as it should. But I have the exact issue OP describes. Seems to go thru every step just fine, but the very last step is where it gives the error:

    1) Click Connect (on the Facebook line)
    2) Continue as (Me) pop up window – Log in With Facebook (clicked Continue)
    3) What Pages do you want to use with WordPress? I have 2, I choose Up My Tech.
    4) Click Done (Manage your Pages…)
    5) You’ve now linked WordPress to Facebook (click OK)
    6) Another pop-up “Connecting Facebook” … “Is this the account you’d like to connect?”… Shows Up My Tech … I click Connect button.
    7) Pop up goes away and a few seconds later, There’s a red exclamation with “An error occurred while connecting the account.”

    … I’ve done everything I can think of to resolve it for the past few days.

    I sure hope someone can help!

    • This reply was modified 5 years, 5 months ago by upmytech.

    I am having the same problem and have been having it all day. I am getting the same error message. “An error occurred while connecting the account.”

    • This reply was modified 5 years, 5 months ago by peterr0515.

    Same issue, same symptoms as @upmytech . Thanks for looking to fix this, hopefully Jetpack & Facebook can get this solved.

    I am having the same issue

    Same problem all the day!!!!

    I am having the same issue

    Same problem since 3 days ago… ?Any solution?

    @macmanx It still aint working tried all your suggestions. I get the error when connecting to Facebook “An error occurred while connecting the account.” but it doesn’t say what error.

    I followed all the steps and your tips??

    Cheers Ronem

    • This reply was modified 5 years, 5 months ago by ronem6.
    • This reply was modified 5 years, 5 months ago by ronem6.
    • This reply was modified 5 years, 5 months ago by ronem6.
    Plugin Contributor James Huff

    (@macmanx)

Viewing 15 replies - 1 through 15 (of 47 total)
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