Can’t connect store

  • Resolved saskosale

    (@saskosale)


    3 years, 4 months ago

    Hi,
    I have a problem connecting a store to the plugin.
    I am working for a business and, I have Admin Access to the page in my Bussiness Manager, also admin access to the page with my personal Facebook account.
    When I am trying to connect the plugin, I get the message “Contact the admin of business for permission to connect this Page.”
    The other thing is, when the owner of the page is trying to connect the plugin, he is getting this message. Saying he needs access from me to connect the store.
    Can you please help?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Thanks for sharing the error messages from both of you.

    Please note that you really need to be the admin of the Business Manager along with the assets under it such as the Facebook page you’re trying to connect to.

    Could you please confirm if you’re the admin that has Full control permission to the Facebook page?

    Next Step

    Please do the following to check if you’re admin of the page/have Full control permission to the page:

    – Please navigate to your Business Manager homepage, select your Business Manager.

    – Then navigate to the Pages section and select the page you want to use for the connection.

    – Check on the People section, and check if your personal Facebook account is listed there, and if you click on the arrow, an expanded menu will open and see if you have Full control permission there.

    (Check the image links below)

    https://d.pr/i/aZBcdT

    https://d.pr/i/G1fN8m

    if you are still seeing that message after following the above steps, could you reach out to the team at Facebook for advice about why you’re seeing that message, please? During the onboarding option, there is a Contact us button:

    Image link: https://d.pr/i/J1DXZV

    Let me know if you have any further questions.

Viewing 1 replies (of 1 total)
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