Can’t connect personal instagram accoint

  • Resolved chidoleet

    (@chidoleet)


    1 year, 10 months ago

    Hello,

    I can’t connect personal instagram account, when I try connect it with “Add Source” then I am redirected to instagram to login and when I successfully login then I am not redirected back and in the plugin settings I can’t see it’s connected. But on Instagram in settings “Apps and websites” I can see that it is connected with Smash Balloon Social Personal.

    Any ideas?

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)

  • Same here, so I am adding my comment to monitor this topic. ??

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @chidoleet and @spyrosvl,

    Thanks for contacting us! Most commonly this is caused by plugins that set all URLs on your site to be relative or otherwise modify URLs. If you are using this type of plugin, you could try temporarily disabling it while you are making the connection to your Instagram account.

    Another option is to use our tool here to retrieve your Instagram account ID and access token. Then to manually enter these and avoid any redirection problems, go directly to the manual connection area by adding this to the end of your base site URL in your browser: /wp-admin/admin.php?page=sbi-settings&manualsource=true

    For example: https://yoursite.com/wp-admin/admin.php?page=sbi-settings&manualsource=true

    I hope this helps! If you need any further assistance, please let me know.

    Thanks!
    Louis

    Hi Louis,

    Thanks for the prompt reply. I do not get redirected back to api.smashballoon.com even from the tool page you sent :\

    Do you get redirected?

    Best regards,
    Spyros

    • This reply was modified 1 year, 10 months ago by Nitroweb.

    Quick update; this must have been an Instagram issue. I was able to connect today, hence it may be resolved for everyone ??

    Thread Starter chidoleet

    (@chidoleet)

    Same here, today I successfully connected ??

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @spyrosvl and @chidoleet,

    Thank you both for updating me on this issue! I’m glad to hear that you were able to get connected. It does sound like this was due to a temporary problem on Instagram’s side in this case. If you ever need any other assistance, please don’t hesitate to reach out to us here or with the support form on https://smashballoon.com/

    Thanks!
    Louis

Viewing 6 replies - 1 through 6 (of 6 total)
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