Can’t connect my site to Jetpack

  • Resolved juliethorpe2021

    (@juliethorpe2021)


    4 months, 1 week ago

    I need to connect to Jetpack to enable payments through Woocommerce. This was working previously but since some plugin updates I can’t get it to connect. I have tried disabling all other plugins but that still doesn’t work. Any ideas?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @juliethorpe2021 –

    When we test the connection to your site via the xmlrpc.php file, we’re seeing a 403 Error. This indicates that something on your site or server is blocking our requests.

    I’d ?suggest ?checking if ?you ?have ?any? security ?plugins ?activated that? might? be? blocking? our requests.? If ?not, ?try ?contacting ?your ?hosting ?provider ?and ?asking ?them? to ?check? their ?security ?logs ?to ?see ?if ?they ?are ?blocking? or ?otherwise ?limiting ?incoming ?and ?outgoing? connections ?over ?XML-RPC.?

    Jetpack? uses? this ?file ?to? communicate ?with ?your ?site, ?but ?some ?hosts ?block? connection ?requests ?to ?that ?file.

    Our? requests ?look ?like ?the ?following:

    • ?File:? ?http-//your-site.com/xmlrpc.php?
      -? User-agent?header:? Jetpack ?by ?WordPress.com
      -? IPs: ?https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

    Please ?ask ?them? to ?allowlist ?the ?IP ?addresses? listed? above. ?Note? that ?these ?IP ?addresses ?could? change ?(or ?more ?could ?be? added)? at ?any ?time,? which? could? break? your? connection ?to ?Jetpack. ?For ?this? reason, ?we ?actually ?discourage ?allowing ?specific ?IPs, ?although ?with? some? hosts ?it ?may ?be ?the? only ?option.

    Let ?us ?know ?how? that ?goes.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hey @juliethorpe2021,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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