can’t connect my shop to fb tried all

  • Resolved freshuk

    (@freshuk)


    4 years ago

    hello, no matter what I try, at the end of the connection step i get “oops something went wrong”.
    my fb business is linked with instagram, the pixel,catalog and the ads and all rest is connected also with the same property.
    I tried this
    ”
    Thanks for contacting us about Facebook for WooCommerce! Sorry to hear our plugin is giving you trouble. I am happy to help out ??

    There are a few things that we can look at that may help with this issue. Can you please check the following:

    Your pixel, catalog, and Facebook extension must all be under the same Business Manager account.
    Your site’s timezone setting must be set to something other than UTC+0 (WordPress > Settings > General)
    Your site’s currency must be supported by Facebook. If it is not, temporarily switch to a supported currency and attempt to connect.
    Can you please check that the above three items are all correct for your site and if they help to get you connected?

    ”

    still no luck. what’s wrong?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Steve

    (@skyvergesteve)

    Hey @freshuk

    Thanks for contacting us about Facebook for WooCommerce! Sorry to hear our plugin is giving you trouble. I am happy to help out ??

    We sometimes see this issue come up when there are non-ASCII characters in the page title. I took a look and noted that there are some non-ASCII characters in the title of the site. This data gets saved to Facebook in a field called wc_facebook_external_business_id and we will want to change this to see if it allows your connection to Facebook to complete successfully.

    There is a method to change this within the site itself, so let’s start by trying out the steps to change this to see if it helps:

    • Go to https://freshuk.co.il/wp-admin/options.php
    • Search for wc_facebook_external_business_id
    • In the field next to it, change the data in that field to just the basic title of the page without any extra characters in place.
    • Scroll to the bottom of this page and click Save Changes.
    • In some cases, the data may not be saved due to larger databases and / or PHP settings, so after saving this, locate the wc_facebook_external_business_id field again and verify that the changes in place did save.

    Once you have checked this, can you please try to connect to Facebook again and let me know if you get any further in the connection process?

    Cheers,
    Steve
    SkyVerge

    Thread Starter freshuk

    (@freshuk)

    hello, the value is not changing after 10 times i tried save and it just goes back to previous value which is non asci

    Steve

    (@skyvergesteve)

    Hey @freshuk

    This can sometimes happen on this page when there is a large number of entries. Are you familiar with working with the database for WordPress? If so, it can also be found / changed there as well. Can you please let me know if you know how to edit the database? I can then hep you find the data there to change the value.

    Cheers,
    Steve
    SkyVerge

    Thread Starter freshuk

    (@freshuk)

    Sorry I am not familiar with database change.. Do you have a guide?

    Steve

    (@skyvergesteve)

    Hey @freshuk ,

    I would be more than happy to help you do this on your site. If you can contact our support through our site, I can then provide you with additional assistance to make the changes for you.

    Could you let me know if you’ll be reaching our via our support form?

    Cheers,
    Steve
    SkyVerge

    Thread Starter freshuk

    (@freshuk)

    Yes, what email should I contact?

    Steve

    (@skyvergesteve)

    Hey @freshuk

    You can head to our form to contact us via support here. Once here you can select Free Plugins, then you will find Facebook for WooCommerce. You can reference this conversation and that you were working with Steve if you would like. We can then work on this directly and get these changes made for you in the database.

    Cheers,
    Steve
    SkyVerge

    Steve

    (@skyvergesteve)

    Hey @freshuk,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Cheers,
    Steve
    SkyVerge

Viewing 8 replies - 1 through 8 (of 8 total)
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