Can’t connect anymore to Facebook after update to v2.1.4

Hi there @coccoinomane!

There are a few things you can try to fix the above:

• Navigate to the Facebook Business Settings – Pages area, select the Page in question, go to the People tab, and ensure the name is listed there with the Manage Page toggle enabled.
• Checking if the steps in this article also help: https://www.facebook.com/business/help/183277585892925?id=420299598837059
• Last thing that seems to have worked in some cases is moving all assets under the same Business Manager. For this, it may be best to reach out to the Facebook Merchant Support for more information.

I hope that’s helpful and points you in the right direction. Let us know if you have more questions.

Cheers!

Hi @zdenys, thank you for your reply.
I have followed all the steps with no success.
The page is connected to our Business Manager, and I am both a page manager and the catalog admin: why is it that I cannot connect the e-commerce to Facebook?
Is it possible to connect to the catalog the “old way”?
Thank you,
Guido

PS: Alas, moving all assets under the same Business Manager is not an option… we are in no position to ask our corporate client to revolutionize its Business manager.

Hi @zdenys,
Do you know whether the issue due to a new Facebook policy? It that were the case, it would be easier for our client to understand.
Thanks,
Guido

Please note that downgrading to Facebook for WooCommerce v1.10.2 seems to work as a temporary fix.
This is far from ideal, but better than no sync at all… and it suggests that the issue is due to a plugin’s limitation rather than to a Facebook policy.
Thanks,
Guido

Hi @coccoinomane ,

I apologize for the delayed response here. I see you added a bug report for this, too. Thank you so much for adding that!

It looks like this is going to be something our developers will need to work on, so I’m going to mark this forum thread as resolved in favor of that issue.

If you have any other questions, go ahead and start a new thread.

Thank you Mike for your reply, I will keep the discussion in the bug report (https://github.com/facebookincubator/facebook-for-woocommerce/issues/1718).
Cheers,
Guido