Can’t connect

Hi @jjbrawley

Do you get a particular error when trying to connect the social accounts?

I do see we’re unable to access your xmlrpc.php file, it just returns a blank page.

This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

• XML-RPC server accepts POST requests only.

You can see a working example here:

• https://wp.cloud/xmlrpc.php

Since your site returns a 404 error for this page, I would recommend that you check the following:

• Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.
• Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
• Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

Once we are able to access your site’s xmlrpc.php file, please try to reconnect your social accounts.

If you want to learn more details about XML-RPC and how it interacts with Jetpack, you can check out our detailed guide here: https://jetpack.com/support/jetpack-and-xml-rpc

Hey @jjbrawley,

Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

My web guy is looking into but won’t be able to get to it till this weekend.

Hi @jjbrawley,

No problem – thanks for the update! We will keep the thread open ??

Keep us posted as soon as you have info to share – Thanks!