Can’t configure Canada Post Shipping Zone

The Child theme is Mystile. I’m not totally clear on what you are asking me to do for testing this. I can’t open a ticket as this was a “free theme”, I guess there is no support for those?

I can’t open a ticket as this was a “free theme”, I guess there is no support for those?

You’re right, there’s no support for free themes, but your problem isn’t really with the theme, it’s with our plugin ??

You can select Free Extensions, pick the WooCommerce Services Extension option and open a ticket that way.

The Child theme is Mystile.

Sorry, I think I didn’t understand you correctly. What theme do you have in your site, exactly? Is it mystile, or a child theme of mystile? If it’s a child theme of mystile, what is its name? I haven’t found any problems with mystile, but maybe there is a problem with your child theme.

I tried to find the extension on the woocommerce page with no success, can you give me a link?

It is a child theme of mystile. The theme style sheet is default.css and it has custom css in the display options. I don’t know where to find out what it’s name is. On my dashboard it is called mystile-child, is that what you are looking for?

I’m just about ready to walk away on this plug-in, is there a way to get a phone call? I feel like this could be resolved more quickly.

Hi,

You can open a ticket following this link: https://woocommerce.com/my-account/create-a-ticket/ then going to the Free Extensions section on the sidebar and select the WooCommerce Services Extension in the dropdown that says Select an extension. Then you can create a ticket. See the screenshot:

It is a child theme of mystile. The theme style sheet is default.css and it has custom css in the display options. I don’t know where to find out what it’s name is. On my dashboard it is called mystile-child, is that what you are looking for?

Yes. I was hoping the child theme was publicly available, but instead it’s a custom one. So we can’t help you with that, because we can’t get your theme and try it ourselves. As I recommended a few posts back, could you try to use mystile instead of your custom child theme? If it works that way, then the problem is in your custom code. If it still doesn’t work, then the best think you can do is open a ticket so we can look at the rest of your plugin versions to see if we can find any incompatibility that we haven’t found yet.

• This reply was modified 7 years, 7 months ago by danreylop.

Ok, I submitted a ticket: #554594

My developer said to mention that the child theme was created using the Child Themify plugin to create the child theme.

We did a return to the public theme of mystile child ( removed all of the css styling) and still have the same error.

Thanks for creating the ticket, that should make things easier.

I’m marking this as “Resolved” and continuing to solve this in private.